10 October 2023 – 13 October 2023

Tuesday 10 October

Pre Conference Workshop

14:30 – 15:15Workshop AWorkshop BWorkshop C
 

Healthcare landscapes and overcoming the threat of disruptors

Join us while we take stock and look at all the changes that have occurred over past three years, and how the wider landscape of healthcare innovations can help inform for new models of care.

In this session you’ll gain:
• Insights on the fast pace of change in healthcare technology.
• Understanding and demystifying industry disruptors – how the latest innovations can be applied to general and specialist practice, to provide greater continuity of care for patients.
• Ideas and simple ways to go beyond traditional models of care, to enable new ways of working, workforce efficiencies and greater flexibility for practice managers.
• A sneak peak into the big plans MedicalDirector and Telstra Health are unveiling, which are unlocking interoperability across healthcare ecosystems.

Presenter: Louise Ryves | Medical Director

Location: Hall A

Accreditation Audits and Data Cleansing

Recording quality data, and regularly performing data cleansing activities in your database is vital in your practice, particularly if you participate in any programs like RACGP accreditation, NKPI reporting or Practice Incentive Programs. In this workshop, Best Practice Software will explore several ways to identify any data that is not sufficient for these reporting purposes and focus on how to rectify this, as well as prevent it from being re-entered in the future. For your chance to win some exceptional prizes, join us at our workshop for the opportunity to take a spin on our Wheel of Fortune.

Presenter: Sarah Mortensen | Best Practice Software

Location: Hall B

What’s happening now, next and later in PracticeHub

For over 10 years PracticeHub has been supporting medical practices in developing and using systems to support quality practice management processes, with the online platform and expertly written content. In 2022, PracticeHub embarked on a large program of work to refresh and improve the platform to give all users a better experience.

We encourage PracticeHub customers to join us for an interactive session where we’ll share details about what we’re working on now, and over the next 12 months. This workshop includes a showcase of the latest new and improved features available now and delegates will be able to preview and provide feedback on upcoming initiatives.

Following the showcase, we’ll show you how PracticeHub helps you to wholistically perform key activities including : keeping content current, onboarding new starters, managing cold chain and using learning courses to support compliance, to support the whole team to perform their roles confidently and consistently, streamline your operations and reduce risk to your business.

Presenter: Vanessa Law and Anna-Maria Gibb | PracticeHub

Location: Hall C

15:15 – 15:30Afternoon Tea + NetworkingFoyer AB
15:30 – 16:30Workshop A (continued)Workshop B (continued)Workshop C (continued)
 Healthcare landscapes and overcoming the threat of disruptors

Join us while we take stock and look at all the changes that have occurred over past three years, and how the wider landscape of healthcare innovations can help inform for new models of care.

In this session you’ll gain:
• Insights on the fast pace of change in healthcare technology.
• Understanding and demystifying industry disruptors – how the latest innovations can be applied to general and specialist practice, to provide greater continuity of care for patients.
• Ideas and simple ways to go beyond traditional models of care, to enable new ways of working, workforce efficiencies and greater flexibility for practice managers.
• A sneak peak into the big plans MedicalDirector and Telstra Health are unveiling, which are unlocking interoperability across healthcare ecosystems.

Presenter: Louise Ryves | Medical Director

Location: Hall A

Accreditation Audits and Data Cleansing

Recording quality data, and regularly performing data cleansing activities in your database is vital in your practice, particularly if you participate in any programs like RACGP accreditation, NKPI reporting or Practice Incentive Programs. In this workshop, Best Practice Software will explore several ways to identify any data that is not sufficient for these reporting purposes and focus on how to rectify this, as well as prevent it from being re-entered in the future. For your chance to win some exceptional prizes, join us at our workshop for the opportunity to take a spin on our Wheel of Fortune.

Presenter: Sarah Mortensen | Best Practice Software

Location: Hall B

What’s happening now, next and later in PracticeHub

For over 10 years PracticeHub has been supporting medical practices in developing and using systems to support quality practice management processes, with the online platform and expertly written content. In 2022, PracticeHub embarked on a large program of work to refresh and improve the platform to give all users a better experience.

We encourage PracticeHub customers to join us for an interactive session where we’ll share details about what we’re working on now, and over the next 12 months. This workshop includes a showcase of the latest new and improved features available now and delegates will be able to preview and provide feedback on upcoming initiatives.

Following the showcase, we’ll show you how PracticeHub helps you to wholistically perform key activities including : keeping content current, onboarding new starters, managing cold chain and using learning courses to support compliance, to support the whole team to perform their roles confidently and consistently, streamline your operations and reduce risk to your business.

Presenter: Vanessa Law and Anna-Maria Gibb | PracticeHub

Location: Hall C

17:00 – 19:00Official Welcome DrinksExhibition Hall

Wednesday 11 October

DAY 1Session TitleVenue
07:00 – 17:00Registration Desk Opens
8:30Plenary Doors Open
08:45 – 09:15Official Conference OpeningPlenary Hall
 MC welcome
Welcome to Country
Welcome officials and dignitaries
Welcome to Life Members, Fellows and First Time delegates
Opening Address from The Hon Mark Butler MP, Minister for Health and Aged Care
09:15 – 10:15Plenary SessionPlenary Hall
 

MyMedicare

The Australian Government has introduced MyMedicare, a voluntary patient registration model that aims to formalise the relationship between patients, their general practice, general practitioner (GP) and primary care teams.
Simon Cotterell, First Assistant Secretary, Primary Care Division will be joined by Dr Walid Jammal to discuss the benefits of MyMedicare to patients, practices and health care providers and how practices can support their patients to register.

Presented by:
Simon Cotterrell | Department of Health and Aged Care
Dr Walid Jammal

10:15 – 10:302023 AAPM Practice Manager of the Year + 2023 Scholarship Announcements + Award PresentationsPlenary Hall
10:30 – 11:00Morning Tea + NetworkingExhibition Hall
11:00 – 11:45Concurrent Session 1
 

Finance: Back to Basics How to Write a Budget  

• Understanding the budgeting process
• How to prepare a basic budget
• Using your budget to grow your practice
• Introduction to KPIs

Presented by: Stuart Chan | Cutcher & Neale

Audience: Emerging

Location: Hall A

The Culture Club – Looking Out For Each Other

• Key business risk: losing valuable human resources
• Red flags we should be aware of that may indicate someone is going through a tough time
• Ways to approach staff members (medical and admin) who you suspect may be struggling
• Issues around staff being treated by doctors in their workplace (privacy/boundaries) • Mandatory reporting – when do I need to say something
• Psychological wellbeing as a workplace OH&S issue

Presented by: Megan Sheldon | MIGA

Audience: Core

Location: Plenary Hall

Using Patient Experience Data to Improve Your Practice

In this session you will learn more about how patient engagement and feedback can be used to drive continuous quality improvement (CQI), including creating a shift in mindset to embrace CQI and partner with patients through the quality improvement journey. Through sharing of real case examples, this session will provide helpful tips and tricks on how you can use Practice Accreditation & Improvement Survey (PAIS), Patient Reported Experience Measures (PREMs), critical friends group and quality improvement teams (that include patients) to: improve your practice; create enhanced health outcomes; and embed a patient-centric practice that fosters patient loyalty, referrals and success

Presented by: Dr Tina Janamian | AGPAL & QIP

Audience: Masterclass

Location: Hall B

11:45 – 11:50Room change
11:50 – 12:35Concurrent Session 2
 

Performance Management – How to be emotionally grounded before a difficult conversation with staff

People management can be one of the hardest and most time-consuming parts of a manager’s role in private practice. Preparing yourself to be both foundationally and emotionally grounded during the performance management process can be the difference between a positive outcome or a potential claim against the people and the practice. Join George Sotiris, Director of Health Industry Employment Services, as he takes attendees through the common issues managers are faced with as he provides proven strategies that simplify performance management.

Presented by: George Sotiris | Health Industry Employment Services

Audience: Emerging

Location: Hall A

When Boundaries are Blurred in the Workplace

• What does bullying or harassment look like in a medical practice setting?
• What is our experience of notifications on these matters.
• What happens when boundaries become blurred? Friends and more in the workplace.
• How this is complicated by issues such as remote and regional practices.
• What happens if you are friends as well as colleagues as well as patients.
• Personal legal responsibilities… personal vs exposures of the practice entity.

Presented by: Megan Sheldon | MIGA

Audience: Core

Location: Plenary Hall

Managing change to your practice “flow of funds” in the era of Payroll Tax and MyMedicare

• Changing payment flows in your practice can be painful – this session is about minimising that pain.
• What are the lessons from those that have been through this change, so you don’t have to go through it all yourself?
• Tips and tricks for preparing for these changes
• How will MyMedicare-related payments affect practice decisions around payment flows?
• What technology ‘stack’ will generate the most efficiency in practice payments processes?
• What other pain relief is on the horizon, and how can I position my practice to benefit

Presented by: Marcus Wilson | Surgical Partners

Audience: Masterclass

Location: Hall B

12:35 – 13:15Lunch + NetworkingExhibition Hall
13:15 – 14:00Concurrent Session 3
 

Leadership and Internal Relationships

In this session we will explore the complex and varied role of the Practice Manager and the important relationships which need to be established and maintained to successfully fulfil the role. With a focus on internal relationships, we will examine why some relationships work and others falter and provide stratefies for addressing the overcoming workplace disharmony.

Presented by: Sophie Piron and Deb Walter | Practice Managers

Audience: Emerging

Location: Hall A

Tax Update and Current Issues for Practice and Practice Managers

• An overview on the latest Tax matters impacting practice managers
• Current financial issues affecting Practice structures and Practice arrangements
• Practical action points & ATO target/risk areas

Presented by: Stuart Chan | Cutcher & Neale

Audience: Core

Location: Plenary Hall

Master the Process of Diagnosing Workplace Issues: A Case Study Approach & Workshop

Join HIES for an interactive workshop where we will breakdown real life case studies to enable you to master the process of diagnosing workplace issues, understanding risks, identify next steps and appropriate course of action. At the end of the session, you will walk away with confidence and a practical strategy that will save you time, money, and angst, knowing you have mastered the process.

Presented by: Vanessa James-McPhee | Health Industry Employment Services

Audience: Masterclass

Location: Hall B

14:00 – 14:05Room change
14:05 – 14:50Concurrent Session 4  
 

Top 6 metrics for your practice: Your path to success

Join Christina Robinson and Madi Williams, from Cubiko’s Customer Success team, as they lead you and your practice down the path of success and show you how to turn your data into knowledge.

In this session, Christina and Madi will discuss:
• The key data points for successful practice
• How to find the data to get you started on your data journey
• Learning to interpret and implement your data for success
• MyMedicare and using your data to drive decisions and identify eligible patients for registration

Presented by: Christina Robinson and Madison Williams | Cubiko

Audience: Emerging

Location: Hall A

Coaching for Leaders

• What is and isn’t coaching?
• Why a coaching culture is beneficial
• The foundation elements and mindset of coaching
• Structured curiosity, questions & listening
• Coaching activity

Presented by: Riwka Hagen| Medical Business Services

Audience: Core

Location: Plenary Hall

Tracking Your Practice Pain Points

• Are you aware of the parts of your systems that consistently cause issues?
• Do your staff keep being abused for the same things over and over again?
• What are your ick moments?
• Can you redesign parts of your systems or procedures to reduce complaints?
• How do you get action without evidence of your issues?
• Psychological wellbeing now part of occupational health and safety – could you be increasing your OH&S risks by not fixing what you know is broken?

Presented by: Megan Sheldon | MIGA

Audience: Masterclass

Location: Hall B

14:50 – 15:15Afternoon tea + NetworkingExhibition Hall
15:15 – 16:00Keynote PresentationPlenary Hall
 

LGBTIQA+ Understanding and Awareness

This LGBTIQA+ Understanding and Awareness session aims to provide a comprehensive understanding of various aspects of sex, gender, sexuality, and identity. This session will also delve into the “dos and don’ts”, providing practical guidance on creating inclusive and supportive environments for LGBTIQA+ individuals.

Presented by: Sarah Childs | Catalyst Foundation

16:00 – 17:00Annual General MeetingLocation: Hall A
17:00 – 19:00Sunset Happy Hour Drinks presented by Commonwealth BankExhibition Hall
19:00 – 22:00First Timers’ Dinner supported by Best Practice SoftwareThe Ballroom @ The Playford Hotel

Thursday 12 October

DAY 2SessionVenue
07:00 – 17:00Registration Desk Opens
07:00 – 08:15Specialist and Allied Health Networking Breakfast The Ballroom @ The Playford Hotel
8:30Plenary Doors Open
08:45 – 09:00Conference Welcome and Opening Day 2Plenary Hall
09:00 – 09:45Plenary SessionPlenary Hall
 

2023 AAPM Salary and Benchmarking Survey Results

Presenter: Colleen Sullivan

09:45 – 09:50Room change 
09:50 – 10:35Concurrent Session 5
 

RACGP Accreditation – Help with the Common Pitfalls

How can you ensure your accreditation assessment against the Royal Australian College of General Practitioners Standards is successful? Learn from Tania Worrol, AGPAL Co-Surveyor, and Bennet Aladin Manager, Engagement and Partnerships, AGPAL on the most common non-compliances and how to ensure your practice and your practice team are effectively prepared for your accreditation.

Presented by: Tania Worrol and Bennet Aladin | AGPAL & QIP

Audience: Emerging

Location: Hall A

Contracting 101 for Practice Managers

In the ever-evolving landscape of healthcare administration, successful contract management is the linchpin to operational efficiency and financial stability. Join Craig Hong, Corporate and Commercial Director of Hillhouse Legal Partners at the “Contracting 101 for Practice Managers” presentation, where Craig will guide you through the essential principles and strategies to master the art of contracting in the healthcare field.

This presentation will cover:

1. Contract basics: the elements of a contract and how they relate to practices
2. The golden rules of documentation: how to ensure that your contracts get signed and work in the real world.
3. Dealing with third party contracts: how to negotiate with other parties on “their” contracts.
4. Common contractual pitfalls: the type of clauses that can get you into trouble; and
5. Contract management tips: practical tips for management of the contracting process.

Don’t miss this opportunity to empower your practice management team with the expertise needed to navigate the complex world of healthcare contracting. Join Craig for “Contracting 101 for Practice Managers” and pave the way for a more prosperous and resilient healthcare practice.

Presented by: Craig Hong | Hillhouse Legal

Audience: Core

Location: Plenary Hall

Investing in Digital Marketing – Value for Money, Value for Patients

What does digital marketing actually mean? And, what’s the value for clinics—and their patients? Join us for an enlightening presentation and discover the secrets to unlocking the power of digital marketing and an online presence for your practice AND your community. Learn practical strategies for maximising ROI, harnessing data, and optimising advertising spend.

Presented by: Mick Carney | Heartbeat Digital

Audience: Masterclass

Location: Hall B

10:35 – 11:00Morning Tea + NetworkingExhibition Hall
11:00 – 11:45Concurrent Session 6
 

The Cyber Security Essentials for Healthcare Practice Managers

Cyber security attacks resulting in data breaches and extortions are continually evolving and are not going away. Massive ransomware and extortion attacks are regularly reported in news media, however many more successful cyber attacks target small organizations, including health service providers, are not widely reported. The health service provider sector is again the number one target for malicious or criminal attackers according to the latest Notifiable Data Breaches Report by the Office of the Australian Information Commissioner (OAIC), with ransomware at the top of the list of cyber incidents. Miroslav will detail the absolutely essential cyber security standards based defences and mitigations practice managers must ensure are in place to have any chance to defend their clinic from cyber attacks and prevent becoming a data breach victim caught up in a cyber security catastrophe.

Presented by: Miroslav Doncevic | DMS

Audience: Emerging

Location: Hall A

Environmental Sustainability in Your Practice

It is estimated that the provision of health services makes up about 7% of Australia’s total carbon emissions. While public and private hospitals make up a significant amount of this, all sectors of the health system have an important part to play in reducing carbon emissions, both in clinical and non-clinical care. The issue of Climate Action can be overwhelming – where do we start? What should our priorities be? Is it even worth it because what difference will our little contribution make? Is it going to cost/save us money? This session will explore some of the many practical steps which health practices can take to reduce their environmental impact.

Presented by: Sophie Piron | Practice Manager

Audience: Core

Location: Plenary Hall

Beyond the Basics: Exploring Advanced Metrics for Enhanced Practice Management

Join Chris Smeed, CEO and co-founder of Cubiko, as he explores the advanced metrics you never thought to look at.

In this session you’ll gain insight into:
• The top 5 advanced metrics every practice should be tracking.
• How you can use data to track the return on investment of operational improvements. • Strategies for using your practice data to balance patient care and business outcomes.

Presented by: Chris Smeed | Cubiko

Audience: Masterclass

Location: Hall B

11:45 – 11:55Room change
11:55 – 12:55pmKeynote PresentationPlenary Hall
 

Leadership

A 16-year career in the AFL saw Joel Selwood stamp his name as one of the best to have played the game. Now, the longest-serving captain in AFL history is entering the next phase of his career, sharing his knowledge beyond the AFL. Widely celebrated for his professionalism, leadership and football brain, Joel has steadily built one of the most impressive resumes in VFL/AFL history and is recognised as a key element in creating a remarkable culture of success at the Geelong Football Club. Off the football field, Selwood is passionate about helping people reach their potential, using his platform as an AFL legend to inspire and motivate. An influential role model, Joel continues to lead and engage within the greater Australian community.

Presented by: Joel Selwood

12:55- 13:45Lunch + NetworkingExhibition Hall
13:45 – 14:30Concurrent Session 7  
 

Risk Assessments – The Essential Documentation for Practices

Using a recent case, Avant Risk Advisers will demonstrate how to perform a risk assessment looking specifically at:
• collaborating with your team
• analysing the cause and effect
• identifying contributory factors
• driving change
• keeping valuable documentation.

Presented by: Marianna Kelly and Angela Mason | Avant

Audience: Emerging

Location: Hall A

Innovative & Automated Solutions to Uplift Practice Processes

Albert Naffah, CEO CommBank Health, will provide an insight into innovative and automated solutions that practices are able to implement to remain compliant with their provider service agreements, whilst enhancing the efficiency and speed of their billings reconciliation and disbursements processes. Marcus Wilson, CEO Surgical Partners, will join this timely discussion as practices look to uplift their processes to comply with changes to applicable tax regimes.

Presented by:

Albert Naffah | Commbank Health
Marcus Wilson | Surgical Partners

Audience: Core

Location: Plenary Hall

Better outcomes for healthcare providers and consumers – digital health programs and services

The increasing need to share information and use digital products and services to support better access to information and better care outcomes was a large part of the 2023-24 Federal Budget. The Australian Digital Health Agency is supporting many of these initiatives, including the mandatory upload of pathology and diagnostic imaging reports to My Health Record, along with the continuing support and broader roll-out of electronic prescribing and the continuing implementation of Provider Connect Australia to support a more efficient, connected and collaborative healthcare system and to strengthen Medicare. As a central part of the primary care team, practice managers have not only  an important role in managing and understanding patient records, but also in identifying where administrative efficiencies can be found.

Presented by: Laura Toyne | ADHA

Audience: Masterclass

Location: Hall B

14:35 – 15:20Concurrent Session 8  
 

Marketing your Practice Online – Optimising your billing and marketing

Digital marketing for health clinics has many powerful components, billing optimisation is a prime example. Billing optimisation means strategically matching services with the right patients, rather than any patients, and turning already full schedules into more profitable ones. The results? Financially healthy practices offering communities a higher standard of care and support.
Join us to discover how your online presence can be ratcheted up, or turned on in the first place, with the power of billing optimisation.

Presented by: Mick Carney | Heartbeat Digital

Audience: Emerging

Location: Hall A

Medicare Compliance Update

Want to avoid unnecessary audits and compliance activities by Department of Health and the PSR? Join Loryn Einstein, Managing Director of Medical Billing Experts for an update on recent compliance activities and some helpful hints to reduce your risk of audit.

Presented by: Loryn Einstein | Medical Billing Experts

Audience: Core

Location: Plenary Hall

Setting up your practice for success: laying good foundations for workforce engagement and workplace compliance

Australian workplace laws are heavily regulated. Many workplace legal risks can be avoided by taking the time to get the groundwork right and engaging with workers to create a culture of compliance and positivity within your business.
In this session, Anna-Maria Gibb, Product Adoption Manager, PracticeHub and Stephen Schoninger, Partner, Employment & Workplace, will give practice managers an overview of some key practical steps practices can take to ‘set themselves up for success’ by being proactive, creating systems, engaging effectively with workers and laying the foundations for compliance with workplace laws, including:
• key elements of compliance with the Fair Work Act 2009 (Cth) and modern awards;
• essential workplace policies, and those to avoid;
• documenting and setting expectations early; and
• how to have difficult conversations with staff.

Presented by: Anna-Maria Gibb and Stephen Schoninger | Avant Practice Solutions

Audience: Masterclass

Location: Hall B

15:20 – 15:55Afternoon tea + NetworkingExhibition Hall
15:55 – 16:55Keynote PresentationPlenary Hall
 

The Importance of You: Managing Your Emotional Wellbeing

Globally over 70% of Practice Managers reported experiencing high levels of stress and burnout. This alarming figure reveals that the emotional pressure Practice Managers are placed under which can have detrimental effects on both their own well-being and the quality of care provided to patients and staff.

Dr Natalie Flatt will discuss the foundations of stress and burnout and highlight evidence-based strategies to empower practice managers take proactive steps, steps to improve their mental and emotional health while enhancing the overall performance of their healthcare practices.

Presented by: Dr Natalie Flatt | Connect Psych Services

16:55 – 17:00Conference Summary and Close Day 2Plenary Hall
17:00 – 19:00Cubiko CocktailsExhibition Hall
19:30 – 22:30Fellows Dinner (invitation only event)Sean’s Kitchen

Friday 13 October

DAY 3SessionVenue
07:00 – 15:00Registration Desk Opens
07:30 – 08:45State Breakfast supported by HealthEngine The Ballroom @ The Playford Hotel
8:45Plenary Doors Open
09:00 – 09:15Conference Welcome and Opening Day 3Plenary Hall
09:15 – 10:30Keynote PresentationPlenary Hall
 

Confident and Clear Communication

Carol will draw on her expertise in influential communication strategies to share powerful tools so participants can become even more effective in their ability to easily connect with their customers and lead their own teams for enhanced performance and capability at work.

Outcomes include learning how to:
• Adapt your message so it is received and understood easily.
• Understand the power of words and body language on your message.
• Build trust and connection with others easily.
• Understanding differences in people and why they behave the way they do, especially in stressful situations.
• Awareness of limiting stories we can have about others and how to reframe so we deliver outstanding results.

Presenter: Carol Fox

10:30 – 11:00Morning Tea + NetworkingExhibition Hall
11:00 – 11:45Concurrent Session 9
 

Embracing Change for Better Patient Outcomes: A Tech Perspective

Step into the future of healthcare! Join us for ‘Embracing Change for Better Patient Outcomes: A Tech Perspective’. Explore what’s on the horizon for healthcare technology. Discover how these advancements are reshaping clinical practices, streamlining workflows, and delivering superior patient outcomes. Get ready to be inspired!

Presented by: Danielle Bancroft | Best Practice Software

Audience: Emerging

Location: Hall A

Financial Overview and Payroll Tax Updates

• Understanding your practice’s structures and processes
• The latest updates on Payroll Tax and how they can affect your practice
• Practical action items to reduce your payroll tax exposure risk

Presented by: Stuart Chan | Cutcher & Neale

Audience: Masterclass

Location: Hall C&D

11:45 – 11:50Room change
11:50 – 12:35Concurrent Session 10  
 

The Virtual Care Revolution: Navigating the New Landscape of Healthcare

In a swiftly changing industry, the surge in transactional, virtual care is reshaping our patient’s approaches and expectations towards healthcare. Join Agnes So, Head of Customer Experience at HotDoc for a comprehensive look at the challenges and opportunities of practicing within this environment.

This session will present insights from the HotDoc’s practice and patient research, as well as provide a deep dive into the financial and operational pressures steering the industry right now.

You’ll leave well equipped with take home strategies including how you can continue to grow your practice by focusing on patient engagement in the age of virtual care.

Presented by: Agnes So | HotDoc

Audience: Emerging

Location: Hall A

Five Common Mistakes Practice Managers Need to Avoid in the Current Environment

Elevate your Practice management game with this eye-opening session.

Tired of increasing costs, recruitment struggles, and lack of progress? Join Sachin Patel as he unveils the five secret weapons that will revolutionise your operations and put you on the fast track to success.

Presented by: Sachin Patel | Scale My Clinic

Audience: Core

Location: Plenary Hall

Accreditation for Specialists

This session will cover the National Safety and Quality Primary and Community Healthcare Standards, published by the Australian Commission on Safety and Quality in Health Care.

These Standards aim to protect the public from harm and improve the quality of health care delivered by describing a nationally consistent framework, which all primary and community healthcare services can apply when delivering health care.

Attendees will leave with a good understanding of the key focus of these Standards, the reasons for the Scheme and who it applies to, the models of assessment, the benefits of accreditation and the support QIP can provide to healthcare services undertaking this accreditation.

Presented by:
Emily Geering | AGPAL & QIP
Amanda Ginger | QIP

Audience: Masterclass

Location: Hall B

12:35- 13:30Lunch + NetworkingExhibition Hall
13:30 – 14:30Keynote PresentationPlenary Hall
 

Life Lessons

Shane Jacobson is one of Australia’s most loved, award-winning actors, presenters and entertainers. His incredible and varied career spans over 40 years, both here at home and internationally. Best known for his work in film, television and theatre, he’s also a song and dance man, author, screen writer, creative director, producer, executive producer, plus an ambassador for many worthy charities and organisations. As a mental health advocate, Shane is passionate about the importance of sparking conversations, increasing awareness and reducing stigma around mental health.

Presented by: Shane Jacobson

14:30 – 14:40Conference Summary and ClosePlenary Hall
15:00 – 18:00Free time
18:00 – 19:00Pre Dinner DrinksPanorama Foyer
19:00 – 00:00Gala Dinner Gorgeous GhoulsPanorama Ballroom

Save the date

This year, we have an even bigger and better National Conference to share with you. Right in the heart of Adelaide, with some amazing guest speakers, what stopping you?

What’s happening

This year, we have an online program to make it easier for you. See what’s happening on each day of the conference.

Accomodation

View the selection of accomodation to choose from when you register for the AAPM 2023 National Conference.