Program

AI is rapidly transforming healthcare, from AI scribes that reduce documentation fatigue to emerging tools in triage, scheduling, and clinical support. For Practice Managers, the challenge is not just understanding these technologies but ensuring the right policies, procedures, and governance are in place.

This session will unpack the essentials: safeguarding data privacy, managing patient consent, clarifying clinician accountability, and ensuring robust review processes.

Using AI scribes this session will explore how to prepare your organisation for AI adoption more broadly. Attendees will leave with a practical framework to strengthen governance, protect patient trust, and position their teams for the future of healthcare.

Navigating the complexities of gender and cultural diversity is essential for Practice Management teams. This session is designed to help identify and mitigate risks associated with gender and culture, preventing complaints and claims.

Gain valuable insights, practical strategies, and real-world examples to strengthen your team’s approach to an inclusive and risk-awareness of patient interactions.

Equip your practice with the knowledge needed to foster a respectful and legally sound environment.

• Embed cultural responsiveness into everyday practice.
• Address inequities by understanding systemic and historical contexts.
• Strengthen whānau engagement through compassionate, equity-driven care.
• Create spaces of belonging for both patients and staff in primary health care.

Providing both real-world tools and reflective insights for healthcare providers, leaders, and teams seeking to transform general practice into spaces where cultural identity is valued, equity is intentional, and Indigenous communities thrive, this session is one not to be missed.

Billing mistakes, missed item numbers, and non-compliance don’t just cost money, they can threaten the very sustainability of your practice. In this practical and eye-opening session, Loryn Einstein, Founding Director of Medbill, will take you inside the “leaky revenue bucket” to show where practices typically lose 5–15% of annual income and how to prevent it.

You’ll learn:

• The latest Medicare compliance rules and relative Department of Health priorities for 2025–2030
• Common billing pitfalls and how to detect them early
• How to implement the 4 Pillars of Best Practice Compliant Billing to protect revenue and avoid clawbacks
• Real-world case studies, including recent PSR findings and their implications for Practice Managers

Packed with actionable tips, this session will help you build a robust, compliant revenue cycle, ensuring you get paid fully, fairly, and on time for the work your practice performs.

Significant payroll tax changes due to recent court rulings, as well as the new Bulk Billing Incentive program are reshaping the financial landscape for healthcare practices. These shifts could directly affect your compliance obligations, profitability, and service delivery.

In this session, we will help you:

• Understand the latest payroll tax developments and what the recent Uber Court Ruling could mean for your practice.
• Identify your practice’s potential exposure and the strategies to manage it.
• Explore the new Bulk Billing Incentive and items you should consider.
• Prepare for future changes so your practice stays ahead of the curve.

Walk away with clear, practical actions you can take now to protect your bottom line and position your practice for long-term viability.

Hear from our Practice Management panel as we explore the similairies and differences in managing efficient and effective practices.

Explore the everyday processes and common challenges that are experienced in both countries and get insights into how these teams manage situations and how you could adapt new learnings.