Program
| Session times are being finalised and may alter | ||||
|---|---|---|---|---|
| Tuesday 21 October 2025 | ||||
| 13:00 – 19:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||
| 17:00 – 19:00 | Official Welcome Drinks | Exhibition Hall | ||
| Session times are being finalised and may alter | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Wednesday 22 October 2025 | ||||||||||||
| DAY 1 | Session Title | Venue | ||||||||||
| 07:00 – 17:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||||||||||
| 08:30 | Plenary Doors Open | |||||||||||
| 08:45 – 9:15 | Official Conference Opening | Plenary 3 | ||||||||||
| MC welcome Welcome to Country and New Zealand Welcome officials and dignitaries Welcome to Life Members, Fellows and First Time delegates | ||||||||||||
| 9:15 – 10:15 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Department of Health, Disability and Ageing | |||||||||||
| Overview | The Department of Health, Aging and Disability will provide an overview of the recent updates and changes as part of the national health reform. This is an opportunity to further understand that Practice Incentive Payments and Bulk Billing Incentive program ahead of the 01 November 2025 commencment | |||||||||||
| Presenter | Mark Roddam, First Assistant Secretary, Primary Care Division, Department of Health, Disability and Ageing. | |||||||||||
| Audience | This session is targeted for all practice types. | |||||||||||
| 10:30 – 11:00 | Morning Tea + Networking | Exhibition Hall | ||||||||||
| 11:00 – 11:45 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Leading Through Uncertainty Building Resilience in Healthcare Management | |||||||||||
| Overview | Navigating the unprecedented challenges of modern healthcare where real-world data meets practical solutions.
Discover how top-performing practices are turning uncertainty into opportunity while protecting their teams and optimising every funding stream available.
Leave this session with immediate actionable strategies to build financial resilience, create psychologically safe workplaces, and design adaptive systems that maintain excellence even during a crisis. Learn how you can collectively build the roadmap for sustainable Practice Management in an ever-changing healthcare landscape. | |||||||||||
| Presenter | Lovey Ratima-Rapson | |||||||||||
| Audience | ||||||||||||
| 11:45 – 11:50 | Room change | |||||||||||
| 11:50 – 12:35 | Concurrent Session 1 | |||||||||||
| Concurrent Session A | Concurrent Session B | Concurrent NZ | ||||||||||
| Session Title | 6th Edition Standards Update | Maximising Practice Revenue for Specialists Through Medicare Compliance | Preparing for AI in General Practice: Policies, Procedures, and Governance | |||||||||
| Overview | Session details coming soon. | Billing mistakes, missed item numbers, and non-compliance don’t just cost money, they can threaten the very sustainability of your practice. In this practical and eye-opening session, Loryn Einstein, Founding Director of Medbill, will take you inside the “leaky revenue bucket” to show where practices typically lose 5–15% of annual income and how to prevent it. You’ll learn:
| AI is rapidly transforming healthcare, from AI scribes that reduce documentation fatigue to emerging tools in triage, scheduling, and clinical support. For Practice Managers, the challenge is not just understanding these technologies but ensuring the right policies, procedures, and governance are in place.
This session will unpack the essentials: safeguarding data privacy, managing patient consent, clarifying clinician accountability, and ensuring robust review processes.
Using AI scribes this session will explore how to prepare your organisation for AI adoption more broadly. Attendees will leave with a practical framework to strengthen governance, protect patient trust, and position their teams for the future of healthcare. | |||||||||
| Presenter | RACGP | Loryn Einstein, Medbill | Kalolo Haufano, Hendrix Health | |||||||||
| Audience | This session is targeted for general practices. | This session is targeted for specialist practices | This session is targeted for New Zealand practices | |||||||||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 218 | |||||||||
| 12:35 – 13:15 | Lunch and Networking | Exhibition Hall | ||||||||||
| 13:15 – 14:00 | Concurrent Session 2 | |||||||||||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |||||||||
| Session Title | Gender and Culture Risks | Session details coming soon. | Session details coming soon. | Building Belonging: Serving Māori and Indigenous Communities with Compassion | ||||||||
| Overview | Navigating the complexities of gender and cultural diversity is essential for Practice Management teams. This session is designed to help identify and mitigate risks associated with gender and culture, preventing complaints and claims.
Gain valuable insights, practical strategies, and real-world examples to strengthen your team’s approach to an inclusive and risk-awareness of patient interactions.
Equip your practice with the knowledge needed to foster a respectful and legally sound environment. | Session details coming soon. | Session details coming soon. | This session will discuss the practical strategies for delivering culturally responsive, equity-driven care in General Practice. Health equity cannot be achieved without belonging. Join Dr Hiria Nielsen and Michelle Te Kira, who draw on over 20 years of lived and professional experience working with Māori and Indigenous communities in both rural and urban settings. Through kōrero and reflection, they will share practical strategies for general practice teams to:
Providing both real-world tools and reflective insights for healthcare providers, leaders, and teams seeking to transform general practice into spaces where cultural identity is valued, equity is intentional, and Indigenous communities thrive, this session is one not to be missed. | ||||||||
| Presenter | Megan Sheldon, Miga | Australian Digital Health Agency | Presenter details coming soon. | Dr Hiria Nielson and Michelle Te Kira, Three Rivers Medical | ||||||||
| Audience | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||||||||||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 | ||||||||
| 14:00 – 14:05 | Room change | |||||||||||
| 14:05 – 14:50 | Concurrent Session 3 | |||||||||||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |||||||||
| Session Title | Maximising Practice Revenue for GP’s and Allied Health Through Medicare Compliance | Taxing Times: Changing Rules, Payroll Tax Updates and Bulk Billing Impact | Governance, Risk and Compliance Management for AI Workshop | Annual Forecasting – How to Guide | ||||||||
| Overview | Billing mistakes, missed item numbers, and non-compliance don’t just cost money, they can threaten the very sustainability of your practice. In this practical and eye-opening session, Loryn Einstein, Founding Director of Medbill, will take you inside the “leaky revenue bucket” to show where practices typically lose 5–15% of annual income and how to prevent it.
You’ll learn:
Packed with actionable tips, this session will help you build a robust, compliant revenue cycle, ensuring you get paid fully, fairly, and on time for the work your practice performs. | Significant payroll tax changes due to recent court rulings, as well as the new Bulk Billing Incentive program are reshaping the financial landscape for healthcare practices. These shifts could directly affect your compliance obligations, profitability, and service delivery.
In this session, we will help you:
Walk away with clear, practical actions you can take now to protect your bottom line and position your practice for long-term viability. | Session details coming soon. | Session details coming soon. | ||||||||
| Presenter | Loryn Einstein, Medbill | Stuart Chan and Megan Goodwin, Cutcher & Neale | Miroslav Doncevic, DMS | Health Walters, Halswellhealth | ||||||||
| Audience | This session is targeted at general practice and allied health practice types | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||||||||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 | ||||||||
| 14:50 – 15:15 | Afternoon tea | Exhibition Hall | ||||||||||
| 15:15 – 16:00 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Similarities to effective Practice Management | |||||||||||
| Overview | Hear from our Practice Management panel as we explore the similairies and differences in managing efficient and effective practices.
Explore the everyday processes and common challenges that are experienced in both countries and get insights into how these teams manage situations and how you could adapt new learnings. | |||||||||||
| Presenter | Panelists: Stuart Bunt, Ruth Debuque, Henrietta Taia and Bethan Rajwer | |||||||||||
| Audience | This session is targeted for all practice types | |||||||||||
| 16:00 – 17:00 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Operational data sets: How to interpret them and use them | |||||||||||
| Overview | Data and Data sets are commonly used in healthcare, but what are they really and how can you interpret them to enhance your practice operations. In this informative session, Chris Smeed will cut through to lingo to explain why data sets are important and how you can use them practically. | |||||||||||
| Presenter | Chris Smeed, Cubiko | |||||||||||
| Audience | ||||||||||||
| 17:00 – 19:00 | Cubiko Cocktails | Exhibition Hall | ||||||||||
| 19:00 – 21:30 | Sip and Socialise supported by Best Practice Software (optional event, registration required) | Sea Life Melbourne Aquarium | ||||||||||
| Session times are being finalised and may alter | ||||
|---|---|---|---|---|
| Thursday 23 October 2025 | ||||
| DAY 2 | Session | Venue | ||
| 07:00 – 17:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||
| 07:00 – 08:30 | Networking Breakfast | Meeting Room 219 and 220 | ||
| 08:30 | Plenary Doors Open | |||
| 08:45 – 09:00 | Conference Welcome and Opening Day 2 | |||
| 09:00 – 09:45 | PLENARY SESSION | Plenary 3 | ||
| Session Title | Leadership | |||
| Overview | In a world awash with AI headlines and digital distruption, its easy to feel overwhelmed or even a little threatended by the pace of change, but, what if the real opportunity isn’t just about adopting new technology, but amplifying what makes us human? In this interactive session, be inspired to embrace change, harness AI as a tool for better patient care, and lead with empathy and purpose. Explore practical ways to blend technology and humanity, ensuring that the future of practice management is both innovative and caring. | |||
| Presenter | Richard Fimeri, UNE Partnerships | |||
| 09:45 – 09:50 | Room change | |||
| 09:50 – 10:35 | Concurrent Session 4 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | Session details coming soon. | Marketing | Session details coming soon. | Pou Ora | Pillars of Health: A reimagined way of delivering primary care that’s equitable, innovative, and built to last |
| Overview | Session details coming soon. | Session details coming soon. | Session details coming soon. | The Pou Ora | Pillars of Health model of care, launched in 2025 by Collaborative Aotearoa, reimagines primary care in Aotearoa with equity and whānau at its centre. Grounded by Pou, enduring markers of guidance and strength in te ao Māori, the model weaves together five pillars:
It strengthens urgent and proactive care, promotes workforce wellbeing and culturally safe care, harnesses technology for equity, and fosters cross-sector partnerships. This session will share the model’s design, implementation, and transformative potential offering a roadmap for better outcomes, sustainable workplaces, and meaningful change in general practice. |
| Presenter | Presenter details coming soon | HeartBeat Digital | Best Practice Software | Marama Buck, Collaborative Aoteroa |
| Audience | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 10:35 – 11:00 | Morning Tea and Networking | Exhibition Hall | ||
| 11:00 – 11:45 | Concurrent Session 5 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | Culturally Safe, Multidisciplinary Primary Healthcare | Session details coming soon. | Non-Clinical Practice Owners : An exploration conversation | Digital Experience for Patients |
| Overview | Session details coming soon. | Session details coming soon. | Have you thought about buying a Practice but have questions about the process and how to approach it from a non-clinicial persepctive. Join our experienced panelists who have gone from Practice Manager to Practice Owner. Learn the pitfalls and pearls, through this open conversation. | Session details coming soon. |
| Presenter | Jason Agostino, NACCHO | Presenter details coming soon. | Panelists: Carolyn Sickerdick, Craig Hong, Stuart Chan | Al Duncan, Webtools |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | |
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 11:45 – 11:55 | Room change | |||
| 11:55 – 12:55pm | KEYNOTE PRESENTATION | Plenary 3 | ||
| Session Title | She is Not Your Rehab | |||
| Overview | Taimalelagi Mataio Faafetai (Matt) Brown, is a New Zealand born Samoan author and renowned communicator who works to eradicate domestic violence by supporting those who perpetrate violence, to heal. A survivor of family violence and childhood sexual abuse himself, he originally started his domestic violence advocacy work by sharing his story with the men who frequented his busy barbershops as a way to foster vulnerability, healing, and connection. Matt and Sarah Brown MNZM, together founded She Is Not Your Rehab and launched the concept in Matt’s 2019 TEDx talk; The Barbershop where men go to heal. She Is Not Your Rehab was founded from a barbershop as an invitation for men to acknowledge their own childhood trauma and to take responsibility for their healing so that they can transform their pain instead of transmitting it on those around them. | |||
| Presenter | Matt Brown | |||
| Audience | This session is targeted for all practice types. | |||
| 12:55 – 13:45 | Lunch and Networking | Exhibition Hall | ||
| 13:45 – 14:30 | Concurrent Session 6 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | Potential changes to general practice accreditation | The Privacy Check-Up: Updating Policies and Handling Access Requests | Session details coming soon. | Session details coming soon. |
| Overview | The Australian Commission and Safety and Quality in Health Care will present on the current accreditation requirements under the National General Practice Accreditation (NGPA) Scheme and the potential changes to the accreditation cycle and assessment processes. | This practical session explores the latest developments and challenges in managing patient access to medical records, with a strong focus on real-world application and compliance. Attendees will gain insights into best practices for responding to access requests, particularly in group practices where ownership and employment structures can complicate matters. Through case studies, this session will highlight the legal considerations and professional risks of mismanaging access or failing to meet privacy obligations. Learn how to identify gaps in your current privacy policies and conduct effective audits to align with updated OAIC requirements. A must-attend for practice owners, managers, and healthcare professionals responsible for maintaining privacy standards. | Session details coming soon. | Session details coming soon. |
| Presenter | Christina Lane and Yoibom Ryu, The Australian Commision and Safety and Quality in Health Care | Avant | Presenter details coming soon. | |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | |
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 14:30 – 14:35 | Room change | |||
| 14:35 – 15:20 | Concurrent Session 7 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | How Smarter Phone Systems Are Reshaping Practice Workflows | Navigating Correspondence: Identifying Real vs. Fake and Assessing Legal Urgency | Building a Masterful Budget: Step-by-Step Workshop | Session details coming soon. |
| Overview | The front desk is under more pressure than ever, juggling patients, phone calls, admin, and digital systems. But what if your phone system could actually reduce that pressure? In this session, we’ll unpack how modern cloud-based phone solutions are helping healthcare practices simplify call handling, reduce manual tasks, and capture more patient demand.
You’ll discover how leading clinics are using next-gen phone technology to streamline their workflows, gain deeper visibility into clinic performance, and even leverage intelligent tools to make smarter staffing decisions — all without adding to the team’s workload. Plus, we’ll explore how these systems integrate seamlessly with platforms like HotDoc, AutoMed, Cubiko, and Best Practice, creating a more connected and efficient experience for staff and patients alike.
Whether you’re running a single clinic or managing a group, this session will give you a glimpse into how the next generation of communication technology is transforming front desk operations and how your practice can stay ahead of the curve. | Healthcare practices receive various types of correspondence, from legitimate legal notices to fraudulent scams, and distinguishing between them is critical to avoid costly mistakes. Attendees will learn practical steps to verify authenticity (e.g., checking sender details against official records), assess legal urgency, and implement protocols to manage correspondence effectively, reducing legal and financial risks. | A well-built budget is one of the most powerful tools for running a profitable, sustainable practice, yet many practices aren’t getting the most out of theirs. If you don’t have a budget or if your budget is not useful, this session is for you! In this hands-on workshop, you will:
| Session details coming soon. |
| Presenter | Richard Boothby, Switch Telecom | Craig Hong, Hillhouse Legal Partners | Stuart Chan and Megan Goodwin, Cutcher & Neale | Presenter details coming soon |
| Audience | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 15:20 – 16:00 | Afternoon Tea and Networking | Exhibition Hall | ||
| 16:00 – 17:00 | Plenary Session | Plenary 3 | ||
| Session Title | Weather Responses and Business Distruptions | |||
| Overview | Our panelists will explore the impacts of weather responses and business distruptions through their real-life experiences. From across Australia and New Zealand, the vast lands and severe weather scenarios can impact the business operation for days, weeks and months. Hear from these experienced Practice Managers as they share their stories, what they did and how they navigated through events that were unpredicted. | |||
| Presenter | Panelists: Michelle Te Kira, D Walter | |||
| Audience | This session is targeted for all practice types. | |||
| 17:00 | Conference Summary and Close Day 2 | |||
| 17:00 – 19:00 | AAPM and PMAANZ Award Presentations | Exhibition Hall | ||
| 19:00 – 22:00 | AAPM CPM Drinks (optional event, registration required) | |||
| 19:30 – 22:30 | Fellows Dinner (invitation only event) | |||
| Session times are being finalised and may alter | ||||
|---|---|---|---|---|
| Friday 24 October 2025 | ||||
| DAY 3 | Session | Venue | ||
| 07:00 – 15:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||
| 08:45 – 09:00 | Plenary Doors Open | Plenary 3 | ||
| 09:00 – 09:15 | Conference Welcome and Opening Day 3 | |||
| 09:15 – 10:00 | Plenary Session | Plenary 3 | ||
| Session Title | Flow of Communication | |||
| Overview | Communication flow is essential between GPs and referral pathways. Our panellists will explore real-life examples of what you need to consider to deliver effective communication between practices and how better communication flow enhances the experience for both practices and patients. | |||
| Presenter | Panelists: Melinda Burgess, Ruth Debuque, and Michael Elphinstone. | |||
| 10:00 – 10:05 | Room change | |||
| 10:05 – 10:50 | Concurrent Session 8 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | ||
| Session Title | Practice Sustainability | Session details coming soon. | From Listing to Luring: Mastering Your Employer Brand and Messaging to Maximise your Recruitment Success |
|
| Overview | Sustainability is a critical consideration in your practice and the future expectations of practice delivery and operation. Hear from a Practice Manager that has lived experience in applying sustainability across personal and professional elements. | Session details coming soon. |
Recruitment has never been more competitive. In this session, you’ll learn how to transform your hiring by creating compelling job advertisements that go beyond the basics. You’ll discover how to leverage a strong employer brand and use smarter targeting to reach the right people. By the end, you’ll know how to attract a larger pool of higher-quality applicants, build a more engaged candidate shortlist, and ultimately secure the best talent for your team. |
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| Presenter | Sophie Piron | Presenter details coming soon | Simonne Sigston, Medical Practice Jobs | |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | |
| 10:50 – 11:25 | Morning Tea and Networking | Exhibition Hall | ||
| 11:25 – 12:25 | Concurrent Session 9 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | ||
| Session Title | Session details coming soon. | Navigating Engagement Models and Employment Contracts | MBS compliance education and support for Practice Managers | |
| Overview | Session details coming soon. |
This session will equip Practice Management professionals with a clear and practical understanding of key workforce engagement options. Explore the fundamental differences between employment agreements, contractor agreements, and service and facilities agreements, while highlighting the critical risks associated with sham contracting. Demystify various employment contract types, including permanent and casual roles, and outline the key terms and clauses that all Practice Management professionals should be aware of to ensure compliance and effective team management. |
This session will raise awareness of common compliance challenges, as the Department of Health, Disability and Ageing shares insights and practical tips to support Practice Management professionals in navigating compliance.
The Department will also introduce the newly developed educational resources tailored to support Practice Management teams.
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| Presenter | Presenter details coming soon. | AAPM HR Advisory Service | Medicare Education Division, Department of Health, Disability and Ageing. | |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | |
| 12:25 – 13:30 | Lunch and Networking | Exhibition Hall | ||
| 13:30 – 14:30 | KEYNOTE PRESENTATION | Plenary 3 | ||
| Session Title | Keynote Presenter – Dave Hughes | |||
| Dave Hughes, known for his sharp wit and quintessentially Australian charm, has seamlessly transitioned his comedic talent from stage to the airwaves and screen. He has co-hosted numerous radio shows, entertained audiences every night on television, appeared on countless podcasts and written books beloved by Australian children. Dave’s current TV presence extends to guest appearances on shows like The Hundred, The Weekly and The Project. Passionate about comedy, Dave continues to perform regularly at clubs nationwide, showcasing his enduring dedication to the craft and his natural ability to leave audiences in stitches. | ||||
| Presenter | Dave Hughes | |||
| Audience | This session is targeted for all practice types. | |||
| 14:30 – 14:40 | Conference Summary and Close | Auditorium | ||
| 15:00 – 18:30 | Free Time | |||
| 18:30 – 19:00 | Pre Dinner Drinks | Melbourne Room Foyer, Level 2, Melbourne Convention and Exhibition Centre Centre | ||
| 19:00 – 23:30 | Gala Dinner | Spring Carnival | Melbourne Room, Level 2, Melbourne Convention and Exhibition Centre Centre | ||
| Tuesday 21 October 2025 | ||||
|---|---|---|---|---|
| Time TBC | Reception/Admin Day | |||
| 13:00 – 19:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||
| 17:00 – 19:00 | Official Welcome Drinks | Exhibition Hall | ||
| Wednesday 22 October 2025 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| DAY 1 | Session Title | Venue | ||||||||||
| 07:00 – 17:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||||||||||
| 08:30 | Plenary Doors Open | |||||||||||
| 08:45 – 9:15 | Official Conference Opening | Plenary 3 | ||||||||||
| Welcome officials and dignitaries | ||||||||||||
| 9:15 – 10:15 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Department of Health, Ageing and Disabilty Updates | |||||||||||
| Overview | MyMedicare, Bulk Billing Incentive, Chronic Condition Management and further updates. | |||||||||||
| Presenter | Department of Health, Ageing and Disability | |||||||||||
| Audience | This session is targeted for all practice types. | |||||||||||
| 10:30 – 11:00 | Morning Tea + Networking | Exhibition Hall | ||||||||||
| 11:00 – 11:45 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Leadership | |||||||||||
| Overview | Session details coming soon. | |||||||||||
| Presenter | Richard Fimeri, UNE Partnerships | |||||||||||
| Audience | ||||||||||||
| 11:45 – 11:50 | Room change | |||||||||||
| 11:50 – 12:35 | Concurrent Session 1 | |||||||||||
| Concurrent Session A | Concurrent Session B | Concurrent NZ | ||||||||||
| Session Title | 6th Edition Standards | Plugging the Leaks: Maximising Practice Revenue for Specialists Through Medicare Compliance | Model of Care | |||||||||
| Overview | Session details coming soon. | Billing mistakes, missed item numbers, and non-compliance don’t just cost money—they can threaten the very sustainability of your practice. In this practical and eye-opening session, Loryn Einstein, Founding Director of Medbill, will take you inside the “leaky revenue bucket” to show where practices typically lose 5–15% of annual income and how to prevent it. You’ll learn:
Packed with actionable tips, this session will help you build a robust, compliant revenue cycle—ensuring you get paid fully, fairly, and on time for the work your practice performs. | Session details coming soon. | |||||||||
| Presenter | RACGP | Loryn Einstein, Medbill | Marama Buck, Collaborative Aoteroa | |||||||||
| Audience | This session is targeted for general practices. | This session is targeted for specialist practices | This session is targeted for New Zealand practices | |||||||||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 218 | |||||||||
| 12:35 – 13:15 | Lunch and Networking | Exhibition Hall | ||||||||||
| 13:15 – 14:00 | Concurrent Session 2 | |||||||||||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |||||||||
| Session Title | Gender and Culture Risks | Session details coming soon. | Session details coming soon. | Building Belonging: Serving Māori and Indigenous Communities with Compassion | ||||||||
| Overview | Navigating the complexities of gender and cultural diversity is essential for the healthcare Practice Management teams. This session is designed to help identify and mitigate risks associated with gender and culture, preventing complaints and claims before they arise. Gain valuable insights, practical strategies, and real-world examples to strengthen your team’s approach to inclusive and risk-aware patient interactions. Equip your practice with the knowledge needed to foster a respectful and legally sound environment. | Session details coming soon. | Session details coming soon. | Practical Strategies for Culturally Responsive, Equity-Driven Care in General Practice Health equity cannot be achieved without belonging. In this session, Dr Hiria Nielsen and Michelle Te Kira draw on over 20 years of lived and professional experience working with Māori and Indigenous communities in both rural and urban settings. Through kōrero and reflection, they will share practical strategies for general practice teams to:
This session provides both real-world tools and reflective insights for healthcare providers, leaders, and teams seeking to transform general practice into spaces where cultural identity is valued, equity is intentional, and Indigenous communities thrive. | ||||||||
| Presenter | Miga | Presenter details coming soon. | Presenter details coming soon. | Dr Hiria Nielson and Michelle Te Kira, Three Rivers Medical | ||||||||
| Audience | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||||||||||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 | ||||||||
| 14:00 – 14:05 | Room change | |||||||||||
| 14:05 – 14:50 | Concurrent Session 3 | |||||||||||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |||||||||
| Session Title | Plugging the Leaks: Maximising Practice Revenue for GP’s and Allied Health Through Medicare Compliance | Taxing Times: Changing Rules, Payroll Tax Updates and Bulk Billing Impact | Governance, Risk and Compliance Management for AI Workshop | Session details coming soon. | ||||||||
| Overview | Billing mistakes, missed item numbers, and non-compliance don’t just cost money—they can threaten the very sustainability of your practice. In this practical and eye-opening session, Loryn Einstein, Founding Director of Medbill, will take you inside the “leaky revenue bucket” to show where practices typically lose 5–15% of annual income and how to prevent it.
Packed with actionable tips, this session will help you build a robust, compliant revenue cycle—ensuring you get paid fully, fairly, and on time for the work your practice performs. | Significant payroll tax changes due to recent court rulings, as well as the new Bulk Billing Incentive Program are reshaping the financial landscape for healthcare practices. These shifts could directly affect your compliance obligations, profitability, and service delivery. In this session, we will help you:
Walk away with clear, practical actions you can take now to protect your bottom line and position your practice for long-term viability. | Session details coming soon. | Session details coming soon. | ||||||||
| Presenter | Loryn Einstein, Medbill | Stuart Chan and Megan Goodwin, Cutcher & Neale | Miroslav Doncevic, DMS | Presenter details coming soon | ||||||||
| Audience | This session is targeted at general practice and allied health practice types | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||||||||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 | ||||||||
| 14:50 – 15:15 | Afternoon tea | Exhibition Hall | ||||||||||
| 15:15 – 16:00 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Panel Discussion – Australia and New Zealand Practice Managers | |||||||||||
| Overview | Session details coming soon. | |||||||||||
| Presenter | Presenter details coming soon. | |||||||||||
| Audience | This session is targeted for all practice types | |||||||||||
| 16:00 – 17:00 | PLENARY SESSION | Plenary 3 | ||||||||||
| Session Title | Session details coming soon. | |||||||||||
| Overview | Session details coming soon. | |||||||||||
| Presenter | Chris Smeed, Cubiko | |||||||||||
| Audience | ||||||||||||
| 17:00 – 19:00 | Cubiko Cocktails | Exhibition Hall | ||||||||||
| 19:00 – 21:30 | Sip and Socialise supported by Best Practice Software (optional event, registration required) | Sea Life Melbourne Aquarium | ||||||||||
| Thursday 23 October 2025 | ||||
|---|---|---|---|---|
| DAY 2 | Session | Venue | ||
| 07:00 – 17:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | ||
| 07:00 – 08:30 | Networking Breakfast | Meeting Room 219 and 220 | ||
| 08:30 | Plenary Doors Open | |||
| 08:45 – 09:00 | Conference Welcome and Opening Day 2 | |||
| 09:00 – 09:45 | PLENARY SESSION | Plenary 3 | ||
| Session Title | Building Resilience | |||
| Overview | Session details coming soon. | |||
| Presenter | Lovey Ratima-Rapson, Pegasus Health | |||
| 09:45 – 09:50 | Room change | |||
| 09:50 – 10:35 | Concurrent Session 4 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | Session details coming soon. | Marketing | Flow of Communication | Office365/Co-pilot |
| Overview | Session details coming soon. | Session details coming soon. | Communication between GPs, specialists, allied health, and multi-disciplinary | Session details coming soon. |
| Presenter | Presenter details coming soon | HeartBeat Digital | Presenter details coming soon | Presenter details coming soon |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | |
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 10:35 – 11:00 | Morning Tea and Networking | Exhibition Hall | ||
| 11:00 – 11:45 | Concurrent Session 5 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | Community Experiences | Session details coming soon. | Non-Clinical Practice Owners | Cyber Security |
| Overview | Session details coming soon. | Session details coming soon. | Session details coming soon. | Session details coming soon. |
| Presenter | NACCHO | Presenter details coming soon. | Legal, Finance and a Non-clinical Practice Owner (Panel Discussion) | Presenter details coming soon. |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | |
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 11:45 – 11:55 | Room change | |||
| 11:55 – 12:55pm | KEYNOTE PRESENTATION | Plenary 3 | ||
| Session Title | She is Not Your Rehab | |||
| Overview | Taimalealgi Mataio Faafetai (Matt) Brown, is a New Zealand born Samoan author and renowned communicator who works to eradicate domestic violence by supporting those who perpetrate violence, to heal. A survivor of family violence and childhood sexual abuse himself, he originally started his domestic violence advocacy work by sharing his story with the men who frequented his busy barbershops as a way to foster vulnerability, healing, and connection.Matt and Sarah Brown MNZM, together founded She Is Not Your Rehab and launched the concept in Matt’s 2019 TEDx talk; The Barbershop where men go to heal. She Is Not Your Rehab was founded from a barbershop as an invitation for men to acknowledge their own childhood trauma and to take responsibility for their healing so that they can transform their pain instead of transmitting it on those around them. |
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| Presenter | Matt Brown | |||
| Audience | This session is targeted for all practice types. | |||
| 12:55 – 13:45 | Lunch and Networking | Exhibition Hall | ||
| 13:45 – 14:30 | Concurrent Session 6 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | Potential changes to general practice accreditation | The Privacy Check-Up: Updating Policies and Handling Access Requests | Session details coming soon. | Annual Forecasting – How to Guide |
| Overview | The Australian Commission and Safety and Quality in Health Care will present on the current accreditation requirements under the National General Practice Accreditation (NGPA) Scheme and the potential changes to the accreditation cycle and assessment processes. | This practical session explores the latest developments and challenges in managing patient access to medical records, with a strong focus on real-world application and compliance. Attendees will gain insights into best practices for responding to access requests, particularly in group practices where ownership and employment structures can complicate matters. Through case studies, this session will highlight the legal considerations and professional risks of mismanaging access or failing to meet privacy obligations. Learn how to identify gaps in your current privacy policies and conduct effective audits to align with updated OAIC requirements. A must-attend for practice owners, managers, and healthcare professionals responsible for maintaining privacy standards. | Session details coming soon. | Session details coming soon. |
| Presenter | Christina Lane and Yeoibom Ryu, Australian Commission on Safety and Quality in Health Care | Avant | Presenter details coming soon. | Health Walters, Halswellhealth |
| Audience | This session is targeted for all practice types. | This session is targeted for all practice types. | This session is targeted for New Zealand practices | |
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 14:30 – 14:35 | Room change | |||
| 14:35 – 15:20 | Concurrent Session 7 | |||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | Concurrent NZ | |
| Session Title | How Smarter Phone Systems Are Reshaping Practice Workflows | Navigating Correspondence: Identifying Real vs. Fake and Assessing Legal Urgency | Building a Masterful Budget: Step-by-Step Workshop | Managers Q&A with a panel answering |
| Overview |
The front desk is under more pressure than ever, juggling patients, phone calls, admin, and digital systems. But what if your phone system could actually reduce that pressure? In this session, we’ll unpack how modern cloud-based phone solutions are helping healthcare practices simplify call handling, reduce manual tasks, and capture more patient demand. You’ll discover how leading clinics are using next-gen phone technology to streamline their workflows, gain deeper visibility into clinic performance, and even leverage intelligent tools to make smarter staffing decisions — all without adding to the team’s workload. Plus, we’ll explore how these systems integrate seamlessly with platforms like HotDoc, AutoMed, Cubiko, and Best Practice, creating a more connected and efficient experience for staff and patients alike. Whether you’re running a single clinic or managing a group, this session will give you a glimpse into how the next generation of communication technology is transforming front desk operations and how your practice can stay ahead of the curve. |
Healthcare practices receive various types of correspondence, from legitimate legal notices to fraudulent scams, and distinguishing between them is critical to avoid costly mistakes. Attendees will learn practical steps to verify authenticity (e.g., checking sender details against official records), assess legal urgency, and implement protocols to manage correspondence effectively, reducing legal and financial risks. | A well-built budget is one of the most powerful tools for running a profitable, sustainable practice, yet many practices aren’t getting the most out of theirs. If you don’t have a budget or if your budget is not useful, this session is for you! In this hands-on workshop, you will:
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Session details coming soon. |
| Presenter | Richard Boothby, Switch Telecom | Craig Hong, Hillhouse Legal Partners | Stuart Chan and Megan Goodwin, Cutcher & Neale | Presenter details coming soon |
| Audience | This session is targeted for all practice types. | This session is targeted for New Zealand practices | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 | Meeting Room 218 |
| 15:20 – 16:00 | Afternoon Tea and Networking | Exhibition Hall | ||
| 16:00 – 17:00 | Plenary Session | Plenary 3 | ||
| Session Title | Weather Responses and Business Distruptions | |||
| Overview | Session details coming soon. | |||
| Presenter | Panel Session | |||
| Audience | This session is targeted for all practice types. | |||
| 17:00 | Conference Summary and Close Day 2 | |||
| 17:00 – 19:00 | AAPM and PMAANZ Award Presentations | Exhibition Hall | ||
| 19:00 – 22:00 | AAPM CPM Drinks (optional event, registration required) | |||
| 19:30 – 22:30 | Fellows Dinner (invitation only event) | |||
| Friday 24 October 2025 | |||
|---|---|---|---|
| DAY 3 | Session | Venue | |
| 07:00 – 15:00 | Registration Desk Opens | Registration Desk, Melbourne Convention and Exhibition Centre | |
| 08:45 – 09:00 | Plenary Doors Open | Plenary 3 | |
| 09:00 – 09:15 | Conference Welcome and Opening Day 3 | ||
| 09:15 – 10:00 | Plenary Session | Plenary 3 | |
| Session Title | Session details coming soon. | ||
| Overview | Session details coming soon. | ||
| Presenter | Presenter details coming soon | ||
| 10:00 – 10:05 | Room change | ||
| 10:05 – 10:50 | Concurrent Session 8 | ||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | |
| Session Title | Practice Sustainability | Session details coming soon. | From Listing to Luring: Mastering Your Employer Brand and Messaging to Maximise your Recruitment Success |
| Overview | Session details coming soon. | Session details coming soon. | Recruitment has never been more competitive. In this session, you’ll learn how to transform your hiring by creating compelling job advertisements that go beyond the basics. You’ll discover how to leverage a strong employer brand and use smarter targeting to reach the right people. By the end, you’ll know how to attract a larger pool of higher-quality applicants, build a more engaged candidate shortlist, and ultimately secure the best talent for your team. |
| Presenter | Sophie Piron, Adelaide City General Practice | Presenter details coming soon | Simonne Sigston, Medical Practice Jobs |
| Audience | This session is targeted for all practice types. | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 |
| 10:50 – 11:25 | Morning Tea and Networking | Exhibition Hall | |
| 11:25 – 12:25 | Concurrent Session 9 | ||
| Concurrent Session A | Concurrent Session B | Concurrent Session C | |
| Session Title | Session details coming soon. | Agreements and Contracts | Session details coming soon. |
| Overview | Session details coming soon. | Session details coming soon. |
Session details coming soon.
|
| Presenter |
Presenter details coming soon. | AAPM HR Advisory Service | Presenter details coming soon. |
| Audience | This session is targeted for all practice types. | ||
| Venue | Plenary 3 | Meeting Room 219 and 220 | Meeting Room 212 and 213 |
| 12:25 – 13:30 | Lunch and Networking | Exhibition Hall | |
| 13:30 – 14:30 | KEYNOTE PRESENTATION | Plenary 3 | |
| Session Title | Keynote Presenter – Dave Hughes | ||
| Dave Hughes, known for his sharp wit and quintessentially Australian charm, has seamlessly transitioned his comedic talent from stage to the airwaves and screen. He has co-hosted numerous radio shows, entertained audiences every night on television, appeared on countless podcasts and written books beloved by Australian children. Dave’s current TV presence extends to guest appearances on shows like The Hundred, The Weekly and The Project. Passionate about comedy, Dave continues to perform regularly at clubs nationwide, showcasing his enduring dedication to the craft and his natural ability to leave audiences in stitches. | |||
| Presenter | Dave Hughes | ||
| Audience | This session is targeted for all practice types. | ||
| 14:30 – 14:40 | Conference Summary and Close | Auditorium | |
| 15:00 – 18:30 | Free Time | ||
| 18:30 – 19:00 | Pre Dinner Drinks | Melbourne Room Foyer, Level 2, Melbourne Convention and Exhibition Centre Centre | |
| 19:00 – 23:30 | Gala Dinner | Spring Carnival | Melbourne Room, Level 2, Melbourne Convention and Exhibition Centre Centre | |
