Gayelene Clews kick-started her career representing her country in two sports and achieving the number one world ranking in women’s triathlon. She has been a Psychologist for the Australia Olympic Team -Olympic Gold Medallists in Women’s Water Polo, Australian Rugby Union – World Cup Champions, Canberra Raiders and Rugby League – Premiers, NSW Cricket – Women’s National Champions, Triathlon Australia – World Championship medallists, Athletics Australia, Volleyball Australia, ACT Academy of Sport, Australian Institute of Sport. Gayelene is a sort after keynote speaker who developed her ‘Clews Mood Cadence’ – for building emotionally intelligent communities. She is currently supporting the South Sydney Rabbitohs and the Australian Treasury as well as various Educational Organisations across NSW.
Gayelene’s work has been featured in ABC’s Lateline, Four Corners, Compass and Radio – The Ticket. She has been interviewed in the Financial Review, Australian, Sydney Morning Herald, Melbourne Age, and Canberra Times and appeared on 7’s Sunrise and others.
Dr Grant Lester
Dr Grant Lester is a consultant forensic psychiatrist employed by the Victorian Institute of Forensic Mental Health, Victoria. His background is in prison and high security forensic psychiatry. He was previously Director of Training for the Victorian Forensic Psychiatry Program and is currently a member of the Victorian Mental Health Tribunal. Since the mid 90’s he has researched those who would be best described as querulant and vexatious complainants and litigants.
His research has been published in both legal and psychiatric journals.
He now specialises in presenting to and training government departments, public corporations and the judiciary, in the management of the vexatious and unreasonable complainant including threat assessments and management of threatening and violent complainants and litigants.
Leonie Arnebark is the CEO of Reality Marketing and has two decades of integrated marketing management and coaching experience. Leonie has headed up high performance marketing teams specifically in the healthcare arena including medical, allied health, dental and beauty and now looks after a number of successful clients who continue to soar with the help of Leonie and her team.
Reality Marketing was developed to enable businesses to access experienced and qualified marketing management, offering marketing expertise without the excessive cost of executive salaries or complexities of short term employment arrangements. Delivering authentic and practical marketing, the award -winning marketing company led by Leonie Arnebark supports clients across Australia essentially operating as their Marketing Manager, as they need it.
Leonie brings with her knowledge, expertise and her genuine reality marketing ability to take a company’s marketing to the next level. From development of an integrated marketing plan, copywriting, PR, website enhancement or managing a client’s social media platform, Reality Marketing covers all aspects of marketing.
Leonie is a passionate marketing all-rounder who is committed to providing the strategic direction and execution support needed to achieve sustainable growth for her client’s businesses.
Tracey is the CEO of Inala Primary Care, a charitable, multidisciplinary, teaching and research active practice in Queensland’s most disadvantaged suburban location. In 2015 she undertook a Winston Churchill Memorial Trust Fellowship studying how to bring care out of hospitals and into the community. In May 2016 the organisation was recognised by AGPAL as Australian Practice of the Year. In 2017, the practice grew by 20% and provided over 40,000 consultations, with just 28,500 provided by doctors. This is one demonstration of how the practice embraces multi-disciplinary care and innovation. She is a Member of the Evaluation Working Group of the Australian Healthcare Homes Program, the e-mental Health Advisory Committee of the Black Dog Institute and the Primary Care Advisory Group of the Australian Institute of Health and Welfare. She is also an active health services researcher and pioneer in the area of bridging the health and social care divide. Her energy and entrepreneurial approach have made her a popular presenter at many AAPM Conferences.
After a long career as a teacher in the NSW Undergraduate Podiatry program, Allan returned to clinical practice in 2007. In 2012 he was audited by Medicare and found to be non-compliant in several areas relating to Allied Health Medicare Referrals. Like many other practitioners, his working knowledge of the system was gained from advice by colleagues which, for the most part, turned out to be incorrect and as a result of the audit, costly.
Frustrated by a lack of educational material from Medicare but supported by the Medicare compliance officer who had conducted the audit, Allan set about using his teaching background to develop a thorough understanding of how to correctly use Allied Health Medicare Referrals and their relationship to GPMPs and TCAs. He then wrote and produced educational resources so that other practitioners could also understand and use the referrals correctly.
For the past several years Allan has presented his Allied Health Medicare Referral workshop to podiatrists on behalf of the NSW Podiatry Association. He has also developed variations of the workshop to be more specific for GPs, Practice Nurses and Practice Managers and regularly presents these workshops in his region. As well as decreasing the risk for a practitioner of non-compliance when audited by Medicare, it has increased patient outcomes related to the goals of the GPMP and TCA.
Gary is a practice manager of a General Practice and although he has been and still is an active practice manager for over 32 years he has been actively involved and influential in the Quality and Safety agenda both locally and internationally.
He has had extensive experience in the development of Standards both in Australia and Internationally
Gary has been a surveyor for the Australian General Practice Accreditation Ltd (AGPAL) – which is Australia’s largest accrediting organization for general practice in Australia, since the inception of accreditation for General Practice which is now over 21 years.
He is a surveyor for the International Society for Quality in Healthcare (ISQua) where he “accredits the accreditors”, Standards and Training Programs of Organizations internationally.
Gary is an independent Director of AGPAL, Chair of Quality Innovation Performance (QIP), which provides accreditation services to the Health and Community sector.
He has a passion for quality and safety on the health care sector.
Georgie Haysom is the Head of Advocacy at Avant, Australia’s leading medical defence organisation, and works to improve the legislative and regulatory environment for members and the healthcare system as a whole.
Georgie has worked in health law for over 20 years, assisting and advising doctors on a wide range of medico-legal issues, including several years representing doctors in medical negligence litigation. She has a long-standing interest in the interaction between the law, medicine and ethics, and the way in which the law impacts on medical practice. She has a Bachelor of Science (Pharmacology), Bachelor of Laws (Hons 1) from the University of Sydney and a Master of Laws specialising in bioethics from McGill University.
Emma is completing a Masters of Healthcare Management with a Quality major. She is a registered nurse with experience predominantly in the intensive care environment and in the medical assistance and retrieval industry. Furthermore, Emma has a background in learning and development.
MBBS FRACGP DCH M. Health Law
GP, Clinical Lecturer University of Sydney
Conjoint Senior Lecturer, School of Medicine, Western Sydney University
Wally is currently the principal GP in a family practice in Sydney. He supervises GP registrars and medical students in this practice. His interests include paediatrics, men’s health, ethics, health law, and quality and safety in health care. He also has a Master of Health Law. He has a keen interest in health economics and models of care in general practice, including the Patient Centred Medical Home frameworks. He sits on various MBS review committees, is a member of the evaluation subcommittee of the Medicare Services Advisory Committee and sits on review committees for Therapeutic Guidelines. He is National Clinical Champion for Health Care Homes. He was RACGP NSW GP of year in 2017.