Dike Drummond

Dike Drummond MD is a Mayo trained Family Practice Physician and the leading coach, trainer and consultant on

– The prevention of burnout in individual physicians
– The realization of the Quadruple Aim in healthcare organizations

Dr. Drummond is a Mayo trained family doctor, professional coach, author, speaker and trainer whose sole professional focus since 2011 has been addressing the modern burnout epidemic in physicians.

Dr. Drummond is the CEO and Founder of TheHappyMD.com where he receives 25,000 website visitors a month and hosts an online community of 17,441 physicians from 63 countries around the world.

Dr. Drummond has over 2100 hours of one-on-one physician coaching experience and has trained over 25,000 doctors on behalf of over 70 corporate clients to date. His comprehensive experience with individual doctors in all specialties and healthcare organizations of all sizes has lead him to create the ground breaking resources listed below.

Dr. Drummond’s unique background includes

– Extensive Primary Care experience
– Proven Physician Leadership abilities
– Entrepreneurship and Business Development training and experience
– Additional certifications in Interactive Guided Imagery and Life & Business Coaching
– Extensive Personal Development and Life & Business Coaching experience

Dike graduated from the Mayo Medical School in Rochester, Minnesota in 1984 and completed his Family Practice Residency at the Shasta Cascade Program in Redding, California in 1987.

He served as an Emergency Room Physician at Redbud Community Hospital in Clearlake, California for a full year after residency. Dr. Drummond practiced full spectrum Family Medicine for 11 years as a member of the Skagit Valley Medical Center in Mount Vernon, Washington. He was also the Chairman of the Executive Committee and Managed Care Medical Director for that organization.

Dr. Drummond suffered from career ending burnout and left his medical career in 1999 to become an Entrepreneur beginning with his Interactive Guided Imagery Practice.

He served as COO of Superteams, LLC providing Leadership and Facilitation training to Lean Six Sigma Black Belts in all branches of the US Military.

Roger Sexton

Dr Roger Sexton is a rural GP with a strong and enduring interest in doctors’ health since 1997 when he initiated a rural GP support program in SA and went on to establish Doctors’ Health SA, in 2010. He is the inaugural Medical Director of this unique program.

He has been a past Presiding Member of the Medical Board of SA. He is currently a board director of medical indemnity insurer MIGA, Chair of its Risk Management Committee and a member of its Claims Committee. He is also a current board director of NPS MedicineWise and the national Doctors’ Health Services Pty Ltd.

He has a long standing interest in medical education and enjoys tutoring clinical skills at Adelaide University Medical School and is a recent AMA(SA) Medical educator Award recipient. He completed his Adelaide MBA in 2015.

His clinical duties include working at the doctors’ health clinic, rural GP locums, rural skin screening and executive health.  He is married with two adult children and enjoys sheep farming, music, theatre, art and travel.

Chris Babich

Chris Babich has been, specifically and exclusively, working with the medical profession in in  recruitment( locums and permanent staffing) , practice sales and  valuation since 1981.

Chris has also lectured to the AMA( NSW Branch) , RACGP members  as well undertaking regular presentation to GP Training Consortiums and now GP Synergy, since 1987.

Chris  had his own fortnightly  column” Dollars and Sense” in Australian Doctor ( 1987 – 2002) .

He runs his business under the name of Australian Babich Medicos with an office in Narrabeen , on the beautiful Sydney Northern Beaches.

Nathan Pinskier

Dr Nathan Pinskier is a Melbourne GP with a long-standing involvement in primary health care, digital health, accreditation and practice management. He is a director and co-owner of a Melbourne based group of general practices Medi7. He is the chair of the RACGP Expert Committee for eHealth & Practice Systems and the medical director of the DoctorDoctor Locum Medical Service in Melbourne. and the president of the General Practice Deputising Association.  Nathan is also a current board member at Peninsula Health and chair of the Quality and Safety Committee.

Nathan is currently the Co-sponsor for the Australian Digital Heath Agency’s project to establish interoperable and secure electronic communications across the healthcare sector and is part of the Australian Digital Heath Agency’s steering committee providing advice regarding pathology results in the My Health Record.


Anna-Maria Gibb

Anna-Maria is the Senior Product and Operations Manager at PracticeHub. She is a qualified Quality Management Systems Lead Auditor (ISO 9001: 2015), as well as very experienced supporting a range of practice types (GP, dental, ophthalmology, cardiology) through accreditation again the RACGP, NSQHS and Diagnostic Imaging Standards. She regularly present on systems, policies and procedures.

Melanie Drayton

As the acting Deputy Commissioner, Melanie Drayton is the principal adviser to the Australian Information Commissioner and Australian Privacy Commissioner. Prior to her current appointment, Ms Drayton was the Assistant Commissioner in Regulation and Strategy and responsible for the regulation and assessment functions of the OAIC. Prior to commencing her role in 2016, Ms Drayton held a variety of senior positions within the OAIC. These roles allowed her to influence both reactive and proactive regulatory activities and strategic policy work. Ms Drayton’s breadth of responsibilities has seen her work across privacy, freedom of information, and information management functions. She has supported the mission of the OAIC in preparing guidance, drafting legislative instruments, and promoting the requirements of the Privacy Act and FOI Act.

Prior to commencing her tenure at the OAIC, Ms Drayton worked for the NSW government and sector.

Vicki Linden

Vicki Linden is currently the Practice Manager with myPhysioSA, an allied health business in South Australia.  Currently with 6 locations, 27 clinical and administrative staff and 6 practicing Directors, MyPhysioSA is a rapidly growing business.  MyPhysioSA was honoured to be a finalist in the QIP Health Service of the Year Award in 2018.

Vicki has over 30 years of experience in the health industry having worked for privately owned and run Specialist, GP and Allied Health businesses.  She has a Diploma of Practice Management from UNE Partnerships and a Certificate in Professional Management from The University of Adelaide with her major project, ‘A Framework for Review of Services and Service Standards’.

She has been an AAPM member for 10 years and is a Certified Practice Manager and was proud to be named AAPM SA/NT Practice Manager of the Year in 2016.

Additionally, Vicki is the appointed Course Ambassador for the Certificate and Diploma courses AMA (SA) Skills Training provides for support workers in the practice sector of the health industry.  She is the Principal Trainer and online mentor in all levels of practice qualifications and the advisor for the validation of units which are relevant to the private practice workplace.

Vicki’s passion is excellence in service delivery to healthcare patients through education of administrative support staff, development of a positive work culture and consistent review and monitoring of workplace processes.

Vicki enjoys sharing her knowledge and experience with other healthcare professionals and support staff and attends the many networking opportunities that AAPM provides.

Colleen Sullivan

OAM, B.A., FAAPM -Life Member

For most of her career, Colleen has been actively involved in with AAPM and held positions of State and National President. She is a Certified Practice Manager, Fellow and Life Member of the Association. Colleen is currently a member of the Editorial Committee and the Fellowship Taskforce.

She is a presenter and assessor with the UNE Partnerships Professional Practice Management Program.

Colleen has published two books with Professor Geoffrey Meredith, ‘Successful Practice Management – Exceeding Patient Expectations and “Starting Practice: The Essential Handbook” has just been released.

In 2014, Colleen was awarded the Medal of the Order of Australia, OAM for service to Medical Administration.

In 2017, Colleen was honoured to be invited to be awarded an Associate Member of AMA Queensland

Susan Francis

Sue is the National Manager for QIP Health and Community Services Accreditation. She has worked with Quality Innovation Performance (QIP) which is part of the AGPAL Group for ten years. Her knowledge, experience and expertise and quality assurance and accreditation spans across a broad range of professional Standards and accreditation programs in various service industries and health service environments.

At QIP, Sue oversees a team of Senior Coordinators and Client Liaison Officers located at offices in Melbourne, Sydney and Brisbane, and is responsible for the delivery of a diverse range of accreditation programs to the health and community services sectors.


Sue holds a number of qualifications including business management and is a qualified lead auditor in Quality Management Systems and Environmental Management Systems. Sue sits on a number of committees working closely with State and Federal Health Service Regulators, stakeholders and peak organisations.

Previously Sue worked in the community health sector in rural Victoria, specialising in Indigenous health and improved health strategies within the community.  Following her move to Queensland, Sue took up the position of Accreditation Manager for the Postgraduate Medical Education Council of Queensland, managing the accreditation of intern training programs in metropolitan, rural and remote Queensland hospitals before commencing with QIP.

Walid Jammal


GP, Clinical Lecturer University of Sydney

Conjoint Senior Lecturer, School of Medicine, Western Sydney University

Wally is currently the principal GP in a family practice in Sydney. He supervises GP registrars and medical students in this practice. His interests include paediatrics, men’s health, ethics, health law, and quality and safety in health care.  He also has a Master of Health Law.  He has a keen interest in health economics and models of care in general practice, including the Patient Centred Medical Home frameworks. He sits on various MBS review committees, is a member of the evaluation subcommittee of the Medicare Services Advisory Committee and sits on review committees for Therapeutic Guidelines. He is National Clinical Champion for Health Care Homes. He was RACGP NSW GP of year in 2017.

Gary Smith

Gary has been involved in the management of health care practices for over 30 years.

He was once reported in a medical magazine as “the guru” in Practice Management.

He has been the National President of the Australian Association of Practice Managers and President of NSW Branch. Gary has been awarded a Life Membership to AAPM in recognition of his exceptional commitment to AAPM and outstanding contribution to AAPM both at State and National level.

Gary represents his Association on a number of Commonwealth Government health related advisory boards, task groups and expert standing committees in the health care sector.

He holds an Academic position with University of New England Partnerships where he also presents in their Professional Practice Management Program. He holds Board Directorships with the Australian Association of Practice Management, General Practice Workforce Tasmania, Australian General Practice Accreditation Ltd (AGPAL) and is Chairman of Quality Innovation Performance (QIP), Australia’s largest accrediting body for primary healthcare and community. He has been appointed by the New South Wales Government as a Board member to the Nepean Blue Mountains Local Health District Board.

He has been described as a practice management maven, as he has a passion for Practice Management that is why he is a sought after speaker in Australia and Internationally

Jan Chaffey

Jan Chaffey is the Chief Executive Officer at Camp Hill Healthcare – an integrated multidisciplinary practice with 17 general practitioners, 3 visiting medical specialists, 8 allied health professionals,6 clinical nurses, 3 specialist nurses and a total practice team of more than 50.

Beginning her career as a physiotherapist Jan later moved into practice management.  With over 30 years experience Jan has been integrally involved in the healthcare journey in areas such as: the development of the practice team, general practice accreditation, healthcare information technology, general practice research,  systemisation of practices to improve efficiency and the patient journey, and  e-health development and implementation.

Jan is a Fellow and Life Member of AAPM, a past national president and board director of AAPM, a current committee member of AAPM Qld, a current independent director of Australian General Practice Accreditation Ltd (AGPAL), a director of Stat Health (Aust) and the Charming Institute, a member of the RACGP eHealth and practice systems committee and an Honorary Life Member of the Australasian Society of Aerospace Medicine (ASAM).

Louise Riley

Louise Riley is the Acting Assistant Secretary of the Primary Care, Dental and Palliative Care Branch of the Australian Government Department of Health. Louise has over 20 years’ experience working for the Australian Government on a wide range of complex health policy issues and programs, including population health, aged care, mental health and primary care, and on a number of cross portfolio issues including the NDIS. Most recently she has led teams responsible for the development and implementation of Health Care Homes and her current Branch has responsibility for policy development and programs covering health information, advice and counselling services, dental health, palliative care, maternity services, allied health and primary care, including the Health Care Homes initiative. Louise has a Master of Public Health from the University of Queensland and a Batchelor of Arts (Hons) from the Australian National University.

Paresh Dawda

Paresh, an AGPAL and QIP Quality Specialist and Director and Principal of Prestantia Health, brings together a diverse range of expertise into a unique organisation delivering outreach primary care and healthcare consultancy services.

His expertise is focused on clinical leadership, quality and patient safety improvement with a primary care emphasis. They bring together extensive spheres of experience blending leadership, academic and clinical domains. The golden thread that unites his diverse interests is a passion for patient centred care.


Dr Ian Gardner

Dr Ian Gardner has been the Chief Health Officer at the Department of Veterans’ Affairs since 2015. He has more than 35 years of global experience in occupational, environmental and public health medicine, and came to DVA from his role as the Senior Physician in Occupational and Environmental Medicine at the Defence Centre for Occupational Health and Safety.

Dr Gardner holds multiple degrees and a number of academic, advisory and clinical appointments in his field, and was awarded the College Medal by the Royal Australasian College of Physicians in 2003.

Marina Fulcher

Marina Fulcher is a healthcare consultant with extensive experience in healthcare management, gained from working with and managing a wide range of organisations across the healthcare industry.

Marina has worked extensively in a practice management advocacy and advisory capacity on many aspects of the national digital health agenda since 2008. Bringing knowledge and understanding that traverses both management and clinical requirements, her work has included extensive involvement in the development of digital health foundations such as the HI Service and on the ongoing development of the My Health Record. After working with Western Sydney PHN managing the Patient Centred Medical Home and integrated care initiatives, Marina worked with AGPAL on the development of the Health Care Homes education materials.  Her insight into the benefits of this model of care, particularly for patients with chronic and complex healthcare needs and how a connected healthcare system can support improved patient health outcomes, aligns well with her digital health expertise.

Marina is a past AAPM National President, Life Member, Fellow and Certified Practice Manager. She is a knowledgeable trainer and presenter who has also published many articles on Practice Management and digital health.

Karen Campbell

Like most of us Karen Campbell has several careers under her belt from running the local  cake shop to temping for Argentinean food importers and a terrifying medical patent agent. After training as a speech pathologist, Karen worked both nationally and internationally, before evolving into her most challenging (and joyful!) role – the practice manager of the Brisbane Clinical Neuroscience Centre.  The BCNC is a group of twelve specialists who provide comprehensive management of patients with brain, nerve and spine disease.  The practice proudly takes medicine to the people of Queensland with ten regional clinics supported by a busy Telehealth service.  Karen has been the recipient of a Queensland Practice Manager of the Year award and the Barbara Meredith Prize. Karen has over twenty years of experience as a practice manager and is an enthusiastic advocate of patient-centred care.

Penny Terry

Penny Terry loves a good yarn because she knows good stories create lasting change FAST. She’s spent 10 years as an ABC radio presenter, broadcasting more than 20,000 stories from diverse perspectives.  Penny’s skill in conversation is renowned for assisting others to confidently share their perspectives, stories and experiences in a way that makes others take notice.  She now helps individuals and organisations create their own willing tribe of advocates, showing people how to make others care about who they are, what they’re doing and why it’s important.

Penny is the co-founder and Creative Director of ‘for purpose’ company Healthy Tasmania Pty Ltd. They are community organisers, connecting people and groups with similar goals to more efficiently and effectively solve a problem. They take health and social policy to the people in a meaningful way. When Penny has the microphone everyone has a rollicking good time and walk away with new knowledge of how to identify, craft and share the sorts of stories that make real and lasting change.

Patrice Chafferky

Patrice began her career in health as a Registered Nurse and Midwife and moved in General Practice Management in 1998.

She owns and runs a medium sized general practice on the southside of Brisbane and has built this practice into a multi -disciplinary general practice with a focus on delivering excellence in primary health care in a multi – disciplanary environment.

Patrice has held a number of Director roles at state and national levels, serves on advisory committees for government and membership organisations and is currently a Director of Brisbane South PHN and proudly a member of Qld AAPM State Committee. Patrice has been actively involved in AAPM for over 20 years and has this year attained her Fellowship with AAPM.

About AAPM

AAPM represents Practice Managers and the profession of practice management, and promotes professional development and a code of ethics through leadership and education.

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