Debbie Mayo-Smith

Debbie is one of the most in-demand speakers in Australia and New Zealand and sits in the top 7% of speakers worldwide. A media columnist as well as best-selling author of sixteen books, Debbie has sharpened the activity of over 1 million individuals around the world through her presentations, quick tip newsletters, articles, books and videos. She is well-loved for her entertaining and practical, plain talking technology quick tips and is known as Ms Productivity by the media and it’s not just for her work; Debbie is also a mother of six children including twins and triplets!

John Williams

John has been an executive director for Healthpoint Ltd, a health sector software development company since its establishment. His background is in sales, marketing and business processes.

He has worked in a number of large multi-national organisations in Australia, New Zealand and internationally and independantly consulted to a number of companies throughout Asia Pacific.

John’s responsibilities include the ERPT (Emergency Response Planning Tool) and the relationship with the RACGP.

John has a Bachelors Degree, Post Graduate Diploma in Business (Marketing) and an MBA.

Angus Pryor

Angus Pryor is a bestselling author, marketer and international speaker.

His recent release ‘The Dental Practice Profit System – 5 Steps To Higher Patients And Higher Profits’ is an Amazon #1 Bestseller.  He has written extensively in a range of industry publications including DentistryIQ, DentalTown, Australasian Dental Practice and ADA’s News Bulletin.

Angus holds a Master’s Degree in Marketing from the University of Southern Queensland, and several management diplomas.  He has undertaken extensive personal study into digital and direct marketing over the past five years, which lead to him being certified as a Google Partner.

After more than a decade in sales and marketing working alongside dentists, doctors, and vets, Angus founded Dental Profit System in 2014. At DPS, he surrounds himself with a hand-picked team of marketing experts covering the full range of digital and traditional marketing services.

Miroslav Doncevic

Miroslav Doncevic, Founder and Managing Director Digital Medical Systems

Miroslav Doncevic has had extensive computer industry expertise since 1985 including national sales management roles and is the founder and Managing Director of Digital Medical Systems which has provided professional IT consulting, ICT systems as well as technical solutions and support services to medical practice clients across Australia since 1990.  He has worked closely with many medical and allied health professional organisations in training events to present on ICT in plain English including the Australian Association of Practice Managers (AAPM), RACGP and many Divisions of General Practice, Medicare Locals and Primary Health Networks.

Mary Warner

Mary Warner is a Director in the Medicare Benefit Schedule (MBS) Policy and Specialist Services Branch in the Australian Department of Health providing policy advice on the Government’s Medicare program in relation to services provided by medical specialists. In 2016-17 there were approximately 65.4 million specialist services performed at a cost of an estimated A$6.5 billion. Mary is also responsible for the process of managing the process of adding or changing services listed on the Medicare Benefits Schedule. This involves significant liaison with medical groups along the way.

Angela Mason-Lynch

Angela Mason-Lynch, Practice Management Specialist, Practice Hub

Angela has extensive experience managing practices of various disciplines and size.

A past State and National AAPM President, Fellow, Life Member & Certified Practice Manager.

She has experience as a Board Member and expert committee member for multiple bodies in healthcare.

Angela is an Accreditation Surveyor and a Medical Practice Assistant trainer and assessor for UNEP, a Registered Nurse with a Post Grad Certificate in Nursing Management, a Diploma in Practice Management and is a Graduate of the Australian Institute of Company Directors.

Angela has a history of commitment to ensuring health care is delivered safely with quality outcomes in a financially viable environment that is a desirable place in which to work.

Marianna Kelly

Marianna Kelly, Senior Risk Advisor, Avant

Marianna has worked within the medical industry for over 30 years. Her experience includes general and midwifery nursing, managing large medical practices, consulting to medical practices including general practice, varying medical specialties, universities, developing dispute systems, mediation services and lecturing in practice management. Marianna has a Masters in Risk Management so she is able to support the theory of risk management with the practical experience of developing strategies to manage the medico-legal road blocks. She is a Fellow member of the Australian Association of Practice Management.

Darren Hopkins

Darren Hopkins, Forensic IT Specialist

Darren is a partner of McGrathNicol, a senior member of its Forensic Technology team and specialises in seizing and analysing digital evidence, data recovery, electronic evidence preservation and conducting computer related fraud.  A qualified investigator and forensic technology practitioner with over 20 years specialist forensic experience and over five years as a foundation member of the Forensic Computer Examination Unit with Queensland Police, Darren has undertaken complex computer forensic examinations for both criminal and civil litigation in Australia and overseas.


Harry McCay

Harry McCay, Senior Solicitor, Avant ACT

Harry has practised as a solicitor since 1988 and almost exclusively in Health Law areas involving medical and dental negligence claims, disciplinary and criminal proceedings against doctors and dentists, inquests and related proceedings since the beginning of 1989.   Harry is admitted to practise in the Supreme Court of ACT, the Federal Court of Australia and the High Court of Australia.  He was a Senior Associate with Flower & Hart and Tresscox before joining the former UNITED Medical Protection.  He has published a number of articles on medical negligence claims and has lectured on various Health Law subjects to medical students of Griffith University.

Stuart Chan

Stuart Chan
BCom, CA, G Dip FP, Cert.IV FMB

Stuart is the Partner of Cutcher & Neale’s Specialist Medical Service Division. With over 20 years’ experience he provides comprehensive advice to medical practitioners and practice managers, with a particular focus on practice structuring, including growth strategies for medical practices.

He is a regular presenter of training programs for professional organisations including the AMA (NSW), the AAPM and other general and specialist medical associations.

Stuart’s key areas of expertise include:

  • Business planning and tax advice
  • Services to medical practitioners
  • Tax- effective business and investment structuring
  • Practice acquisition and growth strategies
  • Debt restructuring, management and deductibility strategies
  • Estate planning and retirement strategies
  • Budgeting, KPIs and benchmarking your practice
Simon Cotterell

Simon Cotterell

Simon Cotterell is the First Assistant Secretary of the Provider Benefits Integrity Division in the Department of Health.  Simon has worked for over 28 years in government.  Over the last 14 years in Health, Simon has led work on health payments integrity; global and regional health issues; drug policy; health financing; health security; the blood supply; organ and tissue donation; and a range of other health system issues.

Prior to Health, Simon worked for a decade as a policy adviser in the Department of the Prime Minister and Cabinet in various areas of social policy and international relations.  Simon has qualifications in political science and economics, and was awarded a Public Service Medal in 2012 for his work on tobacco plain packaging and tobacco control in Aboriginal and Torres Strait Islander communities.

Claire Edwards

Claire is the Founder and Director of The Business of Health, a consultancy providing strategy, change and leadership to the public sector health and community service sectors throughout Australia. Claire is also the creator of a professional development and coaching program designed specifically for healthcare business owners and their practice managers to deploy a commercial approach for value generation within a practice setting.

Claire has been able to consistently drive business performance and growth for her clients through her expertise in strategy development and implementation, aligning models of care with contemporary business models, high quality research, leadership and change programs.

Claire’s ability to understand the health system and make meaning for those working in the system is done in an unassuming, supportive and unique way. She helps individuals working in healthcare to apply innovative solutions to their most complex problems enabling them to thrive amidst change.

Claire focuses on helping build solid foundations for sustained high level performance and growth. She understands the current needs within the health care system but always designs for the future ensuring what is built will endure.

Claire has over 21 years of experience working with health and community sector Boards, Executive staff, Leaders, Clinicians, Practice Managers and healthcare staff. Claire has held many senior roles for the Department of Health and has specialised in rural health service provision.

Claire works across the public and private sectors with primary care, tertiary care and aged care service providers. Claire is a strategist, systems thinker and designer, she combines these skills to provide her clients with tailored experiences and outcomes.

Claire’s goal for the health system is that by increasing the number of individuals who are commercially smart and focus on generating value for clients,businesses and the healthcare eco-system, collectively the health of the health system will improve. That as a commercially smart individual you will make a difference to hundreds or even thousands of Australian’s health and wellbeing outcomes.

Claire’s goal for you is that you live your dream and you are making the difference you were born to make. That you get paid well to do the work you love, the way you want. However that looks for you. That by delivering care, the way you do, you leave individuals and the health system in a better place than you found it.

About AAPM

AAPM represents Practice Managers and the profession of practice management, and promotes professional development and a code of ethics through leadership and education.

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