The Unreasonable, Vexatious and Querulant as Client, Employee or Spouse 

1000 – 1100

‘Complaint is a gift’, however for  some it’s the gift which keeps on giving.

Dr Lester will take you on a Cook’s Tour of complaint, exploring the spectrum of complainants and culminating in those for whom the complaint is a vehicle for their own emotional battles- the querulant and the vexatious litigant.

About AAPM

AAPM represents Practice Managers and the profession of practice management, and promotes professional development and a code of ethics through leadership and education.

Conference Managers

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