Wednesday Program




From 07:00 am

Conference Registration Desk open

Plaza Foyer

08:30 am

Official Conference Opening

Welcome to Life Members, Fellows and First Timers

Welcome to officials and dignitaries’

Welcome to Country

Plaza Auditorium

09:00 am – 10:00am

Keynote Presentation

How in the face of rising demand and costs, we can provide sustainable health and care servicesMike Farrar

How in the face of rising demand and costs, can we provide sustainable health and care services? Why is a reformed approach to primary care at the heart of the solution?

Learning Objectives:

1. What are the megatrends which will dominate the primary healthcare sector within the next 2/5/10 years?
2. Which stakeholders are driving the changes of the primary healthcare eco system?
3. How is the ageing population driving the healthcare agenda?
4. What is best practice in new initiatives, domestic and international?
5. Insight into the future “persona” of the GP, allied health, dental and specialists?
6. The challenges “we are experiencing” in the clinician of today, how to overcome?
7. Building sustainable and resilience practices, what does this look like for the future

Plaza Auditorium

10:00 am – 10:30am

AAPM Practice Manager of the Year announcements

Recognising the State Winners and announcement of the 2019 AAPM National Practice Manager of the Year.

Plaza Auditorium

10:30 am – 11:00am

Morning Tea and Networking

Main Foyer


11:00 am – 11:45am

Benchmarking your practice performance: How to keep abreast of your financial metrics and compare your practice performance

Presenter: Jarrod Bramble, Cutcher and Neale

Measure your clinic’s performance and keep abreast of your clinic’s performance

Breakout Room P8

11:00 am – 11:45am

My Health Record [Advanced users]

Presenters: Ben Cohn and Dr. Laila Tabassum, Australian Digital Health Association

This session is designed for practice managers who have had previous experience with the My Health Record system. The session will provide information on the effective use of My Health Record, the potential benefits of implementing My Health Record and strategies to successfully embed My Health Record in your practice. A case scenario will be used to highlight the document types available in My Health Record and tips will be provided on how to leverage My Health Record to improve your practice workflow. Audience interaction will be strongly encouraged.

Breakout Room P11

11:00 am – 11:45am

Regional and Rural General Practice: Challenges and opportunities in supporting your workforce

Presenters: Sandra Bukumirovic, Health Workforce Queensland and Anne Chater, Practice Manager

This session provides an opportunity to unpack some of the biggest hurdles to attracting and retaining quality workforce in regional and rural general practice. Share your successes, failures and lessons learnt with others and discover new strategies for your workplace.

Learning Objectives:

1. Delegates will gain a good insight into the key workforce challenges in rural and regional general practice.
2. They will also have the opportunity to have questions answered and take away strategies they can endeavour to try within their own workplaces.

Breakout Room P6

11:00 am – 11:45am

The 10 biggest pitfalls in HR – What you don’t know yet

Presenter: Morgan Blake, AAPM HR Advisory Service

Learning Outcomes:

1. Fair work information statement
2. Record keeping obligations
3. Pay slip obligations
4. Leave entitlements
5. Pay (including overtime, penalties and allowances)
6. Award compliance
7. Varying of part time employee hours under Modern Awards
8. Employment contracts (importance of an offset clause and the importance of employment contracts for casual employees)
9. Failing to document performance issues
10. Sharing of confidential information

Breakout Room P9


11:45 pm – 12:30pm

AAPM 2019 National Practice Management and Staff Salary Survey Results

Presenter: Colleen Sullivan

What are you worth?

In this session the results of the 2019 AAPM Practice Management and Staff Salary Survey will be presented. This is the 8th National Salary survey conducted by AAPM, this year assisted by Media Measures. It is the only National Survey of healthcare practice management and practice staff conducted in Australia. Having conducted these surveys every two years since 2005, we are able to track the trends in practice development and the role of the practice manager as well as income and benefits. This presentation will cover the survey results relevant to practice managers, the type, size and location of practices as well as details of practitioner numbers and practice staff. The session will also include an analysis of salaries, benefits and allowances. Delegates will be able to order copies of a summary of the Survey at the conference.

Breakout Room P6

11:45 pm – 12:30pm

eConsultation and innovation: is this the way of the future?

Presenter: Professor Claire Jackson

This presentation will overview the changing primary care policy environment from Commonwealth, State, consumer and professional organisation perspectives. Given this context, it will explore the opportunities and challenges that present to the practice, and the practice manager’s role in positioning the practice for future growth and success. It will conclude by exploring the Qld ‘eConsultant’ Partnership Program as a case study demonstrating future opportunity for practice innovation.

Learning Objectives:

1. To be aware of the changing primary care policy environment in out-of-practice care
2. To understand the opportunities and challenges that present to the practice within this context
3. To explore the Qld ‘eConsultant’ Partnership as case study demonstrating future opportunity

Breakout Room P8

11:45 pm – 12:30pm

My Health Record [Beginners]

Presenters: Nicola Graham and Vandana Chandnani, Australian Digital Health Agency

9 out of 10 Australians now have a My Health Record, a tool which has the potential to improve medicines safety, enhance coordination of care and potentially reduce avoidable hospital admissions. At a practice level, use of My Health Record may introduce efficiencies to streamline existing business, administrative and clinical processes.

The Australian Digital Health Agency is pleased to present an overview of the national My Health Record system highlighting the benefits for healthcare providers, the practice as a whole and, most importantly, for the patient receiving care. This session will focus on getting started with My Health Record and provide tips and strategies for embedding the use of My Health Record within practice workflow.

Breakout Room P11

11:45 pm – 12:30pm

Practice Incentive Payment Quality Improvement – The new program

Presenter: Martin Rocks, Assistant Secretary PHN Strategy Branch

Martin Rocks will present on the new Practice Incentives Program Quality Improvement Incentive which commenced 1 August 2019. The Quality Improvement Incentive is a payment to general practices that participate in quality improvement to improve patient outcomes and deliver best practice care. The presentation will touch on the design principles of the Incentive whilst also diving into the key eligibility requirements for general practices.

Breakout Room P9

12:30 pm – 01:30pm

Lunch and Networking

Main Foyer


1:30 pm – 2:15pm

Dealing with aggressive and difficult behaviours from patients or their families

Presenter: Lisa Warren

Dr Lisa Warren, clinical/forensic psychologist and director of Code Black Threat Management, will address measures healthcare practices can take to identify and manage aggressive and difficult behaviours from patient or their families. She will provide insights on practical management options available to practice staff and strategies to effectively reduce such behaviours.

Learning Objectives:
1. Management of aggressive and difficult patients
2. Family Members as aggressive or zealous advocates
3. A team approach and training needs for staff

Breakout Room P8

1:30 pm – 2:15pm

Healthcare – How to save money and influence

Presenter: Mike Farrar

Following on from his conference keynote speech, Mike Farrar will present and debate strategies from across the world aimed at tackling rising demand with flatlining resources. He will outline the 8 approaches he has identified as having an evidence base for improving the value of every dollar spent and discuss the leadership behaviours and organisational structures most suited to capitalising on them. This will embrace the ability of managers and leaders in primary care to create new relationships with citizens and with emerging new technologies.

Learning Objectives:
1. Generate understanding of strategic approaches to adding value
2. Generate understanding of what structures and leadership behaviours facilitate or resist change
3. Help participants reflect on their own practices and incentives to operate collaboratively and in emerging new innovative partnerships
4. Help participants understand the power of data as the basis for the ‘fourth industrial revolution’ and its impact on health and care

Breakout Room P11

1:30 pm – 2:15pm

Medical Billing Tips

Presenter: Dr Robert Menz

Demistifying medicare – GP focus.

Breakout Room P6

1:30 pm – 2:15pm

Risk Management: The 5 Big Risks

Presenter: Marianna Kelly, Avant

Risk Management helps you identify areas that may result in risks for your practice, and it also provides you with opportunities to address these risks. In this session we have identified the 5 areas we consider to be the most risky and we will be providing you practical advice on how to minimise these risks. Top of our list are employment related matters, then consent both for GP and non GP practices. Another hot and topical risk are the issues surrounding cyber security and social media. We will also be discussing boundary issues including staff as patients, friends as patients and finally the importance of follow-up and implications of not having a sound system in place for this.

Breakout Room P9

2:15 pm – 2:45pm

Afternoon Tea

Main Foyer

2:45 pm – 4:00pm

AAPM Member Forum

Breakout Rooms P9-P10

4:00 pm – 5:00pm

Annual General Meeting

Breakout Rooms P6-P7

5:00 pm – 7:00pm

Happy Hour Drinks

Light refreshments to conclude the day and network with peers and event partners.

Cloud Bar and Foyer

7:00 pm – 10:00pm

First Timers Dinner (Ticketed event)

A dedicated dinner for those delegates who are attending the conference for the first time to network with fellow first timers, AAPM committee members and other invited guests. The First Timers Dinner is proudly supported by Best Practice.

Level 12, Rooftop Rydges