Tuesday Program

Time

TUESDAY 01 OCTOBER

Room

10:00 am

Conference Registration Desk open

Main Foyer

PRE CONFERENCE WORKSHOPS

1:00 pm – 2:30pm

Dealing with Conflict in the Workplace

Presenter: Amanda Curatore, AAPM HR Advisory Service

Learning Objectives:

1. The role of managers
2. How to deal with personality clashes
3. Workplace investigations
4. Code of conduct
5. Disciplinary procedures

1:00 pm – 2:30pm

PracticeHub – your VERY practical partner when it comes to managing the practice

Presenter: Angela Mason-Lynch, PracticeHub

More than a document storage facility – PracticeHub is your assistant practice manager. Today’s busy practice manager is wearing many hats, spinning many plates and juggling many balls. Managing staff, their knowledge and performance is a huge part of this role.

Learning Objectives using PracticeHub and real examples:
1.Train and get compliance around emerging risks such as cyber security, including FIVE easy ways to minimise CYBER ATTACK
2. Involve the team in QUALITY IMPROVEMENT to add value and meet PIP and standards
3. SET CLEAR EXPECTATIONS for new and existing team members
4. Identify gaps in COMPETENCE at the front desk
5. Conduct EFFECTIVE MEETINGS
6. Manage staff UP or OUT

For PracticeHub users, this workshop will focus on integrating PracticeHub into your practice operations, beyond the compliance and accreditation requirements. Delegates not using PracticeHub will gain skills and knowledge relating to systems and personnel management necessary to manage practice risks. NOTE: This workshop is free to PracticeHub clients. Please contact 1300 96 86 36 for the booking code.

1:00 pm – 2:30pm

The Business Plan

Presenter: Danny Haydon, Brentalls

This workshop will take participants through the strategic/business planning process, providing approaches and tools that can be practically applied within the context of how medical practices operate.  The workshop will highlight the key aspects of planning that must be considered to ensure success.

Learning Objectives:

1. Gain an better understanding of the strategic planning process
2. Discover practical approaches for strategic planning in your practice
3. Acquire the tools for setting your strategic priorities
4. Understand the keys to effective implementation to ensure you achieve your goals

1:00 pm – 2:30pm

Provide Cardiopulmonary Resuscitation – RACGP Accredited (HLTAID001)

Presenter: Pulse Start

This course teaches the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines. This course is developed for people who may require CPR training as recommended by the Australian Resuscitation Council.

2:30 pm – 2:45pm

Afternoon Tea

PRE CONFERENCE WORKSHOPS

2:45 pm – 4:30pm

Dealing with Conflict in the Workplace

Presenter: Amanda Curatore, AAPM HR Advisory Service

Learning Objectives:

1. The role of managers
2. How to deal with personality clashes
3. Workplace investigations
4. Code of conduct
5. Disciplinary procedures

2:45 pm – 4:30pm

PracticeHub – your VERY practical partner when it comes to managing the practice

Presenter: Angela Mason-Lynch, PracticeHub

More than a document storage facility – PracticeHub is your assistant practice manager. Today’s busy practice manager is wearing many hats, spinning many plates and juggling many balls. Managing staff, their knowledge and performance is a huge part of this role.

Learning Objectives using PracticeHub and real examples:
1.Train and get compliance around emerging risks such as cyber security, including FIVE easy ways to minimise CYBER ATTACK
2. Involve the team in QUALITY IMPROVEMENT to add value and meet PIP and standards
3. SET CLEAR EXPECTATIONS for new and existing team members
4. Identify gaps in COMPETENCE at the front desk
5. Conduct EFFECTIVE MEETINGS
6. Manage staff UP or OUT

For PracticeHub users, this workshop will focus on integrating PracticeHub into your practice operations, beyond the compliance and accreditation requirements. Delegates not using PracticeHub will gain skills and knowledge relating to systems and personnel management necessary to manage practice risks. NOTE: This workshop is free to PracticeHub clients. Please contact 1300 96 86 36 for the booking code.

2:45 pm – 4:30pm

The Business Plan

Presenter: Danny Haydon, Brentalls

This workshop will take participants through the strategic/business planning process, providing approaches and tools that can be practically applied within the context of how medical practices operate.  The workshop will highlight the key aspects of planning that must be considered to ensure success.

Learning Objectives:

1. Gain an better understanding of the strategic planning process
2. Discover practical approaches for strategic planning in your practice
3. Acquire the tools for setting your strategic priorities
4. Understand the keys to effective implementation to ensure you achieve your goals

2:45 pm – 4:30pm

Provide Cardiopulmonary Resuscitation – RACGP Accredited (HLTAID001)

Presenter: Pulse Start

This course teaches the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines. This course is developed for people who may require CPR training as recommended by the Australian Resuscitation Council.

5:00 pm – 7:00pm

Welcome Drinks

Join delegates, colleagues, conference partners and peers in the conference Welcome Drinks

Cloud Terrace Bar