Tuesday Program




10:00 am

Conference Registration Desk open

Main Foyer


1:00 pm – 4:30pm

Dealing with Conflict in the Workplace

Presenter: Morgan Blake, AAPM HR Advisory Service

Learning Objectives:

1. The role of managers
2. How to deal with personality clashes
3. Workplace investigations
4. Code of conduct
5. Disciplinary procedures

Breakout Room P6

1:00 pm – 4:30pm

PracticeHub – your VERY practical partner when it comes to managing the practice

Presenters: Anna-Maria Gibb and Angela Mason-Lynch, PracticeHub

More than a document storage facility – PracticeHub is your assistant practice manager. Today’s busy practice manager is wearing many hats, spinning many plates and juggling many balls. Managing staff, their knowledge and performance is a huge part of this role.

Learning Objectives using PracticeHub and real examples:
1.Train and get compliance around emerging risks such as cyber security, including FIVE easy ways to minimise CYBER ATTACK
2. Involve the team in QUALITY IMPROVEMENT to add value and meet PIP and standards
3. SET CLEAR EXPECTATIONS for new and existing team members
4. Identify gaps in COMPETENCE at the front desk
6. Manage staff UP or OUT

For PracticeHub users, this workshop will focus on integrating PracticeHub into your practice operations, beyond the compliance and accreditation requirements. Delegates not using PracticeHub will gain skills and knowledge relating to systems and personnel management necessary to manage practice risks. NOTE: This workshop is free to PracticeHub clients. Please contact 1300 96 86 36 for the booking code.

Breakout Room P7

1:00 pm – 4:30pm

The Business Plan

Presenter: Danny Haydon, Brentalls

This workshop will take participants through the strategic/business planning process, providing approaches and tools that can be practically applied within the context of how medical practices operate.  The workshop will highlight the key aspects of planning that must be considered to ensure success.

Learning Objectives:

1. Gain an better understanding of the strategic planning process
2. Discover practical approaches for strategic planning in your practice
3. Acquire the tools for setting your strategic priorities
4. Understand the keys to effective implementation to ensure you achieve your goals

Breakout Room P9

3:00 pm – 4:30pm

Submission and Tender Writing 

Presenter: UNE Partnerships

This workshop will provide you with the foundation skills and knowledge to write effective tenders and submissions on behalf of your medical practice.

Breakout Room P6

5:00 pm – 7:00pm

Welcome Drinks

Join delegates, colleagues, conference partners and peers in the conference Welcome Drinks

Cloud Terrace Bar