Thursday Program




From 07:00 am

Conference Registration Desk open

Main Foyer

07:00 am – 08:15am

Special Interest Group Breakfast

Breakout Room P6

08:45 am – 10:15am

Keynote Presentation

Surfing the waves of change – and thriving!Amanda Gore

Surfing with a board is not easy – but it’s exhilarating once you master it! This session is going to be about skills you can use to master the emotions and difficulties that change can bring and lead you to a place where you avoid change fatigue! BTW did you know a joyful workplace increases productivity 31% and reduces burnout 125%? So, understanding how to change mindsets to see change as a great thing that can bring joy is a very powerful tool – both for you and your team. You will learn about chrysalis moments, the latest research on stress, how to change behaviour and lots more. Oh – and you will laugh while you learn!

Learning Outcomes:
1. Stop and observe your thoughts
2. Uncover the real story and understand mindsets
3. Re frame what is going on
4. Focus on gratitude and the good

Plaza Auditorium

10:15 am – 10:45am

Morning Tea and Networking

Main Foyer

10:45 am – 11:30am

Do you have the right data to drive practice improvements, patient outcomes and patient safety?

Presenter: Rafic Habib, Co-Founder and CEO, Clinic to Cloud

Learn how to best use technology to improve your practice’s performance, including improved communication tools, managing inbound enquiries for your doctors and any other stake holders. Having good data insights, financial or otherwise helps you drive profitability and provide benchmarking measures. Modern technology is not only reducing the total cost of ownership for a practice but also adding important layers of security to your practice making it safer for your business and patients, as well as improving the well being of your staff. The patient has been the most underutilized resource in healthcare to date but cloud technology now gets the patient involved and reduces the admin burden for reception staff and sets the tone for engagement going forward. Clinic to Cloud is focused on enabling the practice manager with technology that allows them to achieve the goals that are important to them and the owners.

Plaza Auditorium


11:30 am – 12:30pm

Xero tips & tricks: The Xero hints that every practice manager should know to get the most from Xero, quickly and efficiently

Presenter: Sarah Buckton, Cutcher and Neale

Already using Xero? This session is for practice managers that use Xero, and want to learn the tips and tricks to save time and maximise efficiency. Sarah Buckton is Cutcher & Neale’s Xero hero and will use her extensive knowledge and experience in Xero to help you become more productive. This session will cover how to complete regular tasks such as:

• Reconciling bank accounts
• Entering and paying bills
• Processing payroll

Breakout Room P11

11:30 am – 12:30pm

Medicare Billing Risk and Compliance for Specialists

Presenters: Loryn Einstein and Jenny Armstrong, Medical Billing Experts

Loryn Einstein is Founder and Managing Director of Medical Billing Experts, providing outsourced medical billing services and private practice expertise nationwide. Loryn is a well-respected speaker in the medical industry and her passion is to keep doctors safe in the complex world of medical billing and Medicare Compliance.

Learning Objectives:

1. Understand the importance of item number selection in reducing Medicare and Health Fund Compliance risks
2. Understand the Medical Billing Compliance frameworks for Medicare and Health Funds
3. Learn handy tips for ensuring doctors in your practice reduce their risk of Compliance Audits

Breakout Room P6

11:30 am – 12:30pm

Cyber Security Threats to your Healthcare business in 2019 and what to do about them

Presenter: Miroslav Doncevic, Digital Medical Systems

Cyber security threats are very real risks to your healthcare business in 2019.  Understanding cyber risks is critical to every healthcare business owner and practice manager concerned with ensuring that patient health data is safe and secure and with business continuity.  Extensive news media coverage of healthcare data breaches in particular make these very public events and healthcare providers feature at the top of the list of the top 5 sectors reporting data breaches to the Office of Australian Information Commissioner.  Know the risks to your business from cyber threats today, and most importantly, learn how these risks can be managed with current best practices so as to prevent or at least mitigate the adverse consequences of a cyber incident.

Learning Objectives:

1. Understanding today’s cyber threats
2. Why healthcare data is a prime target for cyber criminals
3. Compliance matters
4. Cyber security is everyone’s business
5. Planning for disaster can really help prevent it from occurring
6. Anti-Virus is not enough.  Built in cyber security strategies are required
7. What to do when a data breach occurs

Breakout Room P8

11:30 am – 12:30pm

Patient Engagement Experience

Presenter: Paresh Dawda, Prestantia Health

What matters to your patients? The engagement, experience and the journey.

There is an increase focus on person centred healthcare. Realising person centred care can help achieve the quadruple aim but requires a structured and systematic approach to understand, analyse and improve. This interactive engaging session will offer participants an evidenced based approach to transforming care.

Learning Objectives:

1. What matters to our patients today? Has it changed or evolved?
2. An insight into the patient research shaping the healthcare experience of tomorrow
3. An insight into tools to analyse factors affecting the patient satisfaction; what you can learn?
4. Introduction into the Australia Experience Based Co-Design (EBCD) Toolkit to equip healthcare professionals to deliver the experience the patient is demanding

Breakout Room P9

12:30 pm – 1:30pm

Lunch and Networking

Main Foyer

1:30 pm – 2:15pm

Shared Debt Recovery

Presenter: Rocky Ruperto and Marianna Kelly, Avant

This session will outline the principles of the Shared Debt Recovery Scheme and how they will apply in your practice. While the Scheme only began in July 2019, there are already many areas of concern at a practice level. Can administrative staff become responsible for debts? How does this effect employment contracts? How can I best protect the practice being responsible for these debts? This session will cover these complex areas, risk management strategies, managing fraud and more.

Learning Objectives:

1. Identify the risks to your practice and how to respond to an audit
2. What evidence will Medicare want to see
3. Understand what systems need to be in place and how to implement practically

Plaza Auditorium

2:15 pm – 2:45pm

Afternoon Tea

Main Foyer

2:45 pm – 3:45pm

Culture of Performance

Presenter: George Sotiris, Health Industry Employment Services.

Establishing a healthy culture in your practice will be one of the most challenging and rewarding parts of being a Practice Manager. Join George Sotiris from Health Industry Employment Services to outline practical and reasonable steps to assist you and your practice create and maintain a positive culture.  Tips and troubleshooting solutions will also be provided to identify the early signs of negative behaviour that impacts practice culture.

Plaza Auditorium

3:45 pm – 4:30pm

2019 UNEP Presentation

Join us as we announce the 2019 AAPM Scholarships, UNEP Certificates and UNEP Diploma Graduates.

Plaza Auditorium

5:00 pm – 7:00pm

Happy Hour Drinks

Light refreshments to conclude the day and network with peers and event partners.

Main Foyer

7:30 pm – 10:30pm

AAPM Fellows Dinner (Invitation Only event)

A special dinner for AAPM Fellows and invited persons to discuss AAPM strategic direction.

The Gallery