Pre-conference workshops offer attendees the opportunity to participate in sessions with smaller groups that incorporate some participation. A range of workshops will be offered in 2018 with different topics for practice managers and practice staff. Topics will include change, financial and risk management. Following on from last year’s highly successful workshop, a dedicated receptionist workshop will also be held.

You can register for the pre-conference workshops during the online registration process. Pre-conference workshops held on Tuesday, are an additional cost and are not included in any registration categories.

The pre-conference workshop program below is provisional and will be updated as planning proceeds. Please check this page regularly for updates.

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09:00 – 12:00 Change Management Workshop with Dike Drummond

‘Mini Retreat’ with DIKE DRUMMOND  


Cost: $165. Not included in any registration category

Venue: Fitzroy Room, National Convention Centre

Date: Tuesday 16 October 2018

Time: 09:00 – 12:00



Managers as change agents  – transforming team resistance to change

Dike Drummond is one of our keynote speakers during the conference.   His ‘mini retreat’ pre-conference workshop will incorporate:

One Minute Mindfulness

– How to become the eye of the storm in your practice day, calm centered
focused and relaxed no matter what is going on around you.

Balance and Boundaries

How to create a boundary between work and home, make progress on your bucket list, schedule and keep regular date nights and more

Transforming Physician Resistance to Change

Key leadership skills to get your physicians on board and keep them engaged in your next project

Dike will present Burnout Proof Training in his plenary presentation on Wednesday and will then present a concurrent session on Balance and Boundaries and One Minute Mindfulness on Thursday.






Dike Drummond MD is a Mayo trained Family Practice Physician and the leading coach, trainer and consultant on:

– The prevention of burnout in individual physicians
-The realization of the Quadruple Aim in healthcare organizations

Dr. Drummond is a Mayo trained family doctor, professional coach, author, speaker and trainer whose sole professional focus since 2011 has been addressing the modern burnout epidemic in physicians.

Dr. Drummond is the CEO and Founder of where he receives 25,000 website visitors a month and hosts an online community of 17,441 physicians from 63 countries around the world.

Dr. Drummond has over 2100 hours of one-on-one physician coaching experience and has trained over 25,000 doctors on behalf of over 70 corporate clients to date. His comprehensive experience with individual doctors in all specialties and healthcare organizations of all sizes has lead him to create the ground breaking resources listed below.

Dr. Drummond’s unique background includes

– Extensive Primary Care experience
– Proven Physician Leadership abilities
– Entrepreneurship and Business Development training and experience
– Additional certifications in Interactive Guided Imagery and Life & Business Coaching
– Extensive Personal Development and Life & Business Coaching experience

Dike graduated from the Mayo Medical School in Rochester, Minnesota in 1984 and completed his Family Practice Residency at the Shasta Cascade Program in Redding, California in 1987.

He served as an Emergency Room Physician at Redbud Community Hospital in Clearlake, California for a full year after residency. Dr. Drummond practiced full spectrum Family Medicine for 11 years as a member of the Skagit Valley Medical Center in Mount Vernon, Washington. He was also the Chairman of the Executive Committee and Managed Care Medical Director for that organization.

Dr. Drummond suffered from career ending burnout and left his medical career in 1999 to become an Entrepreneur beginning with his Interactive Guided Imagery Practice.

He served as COO of Superteams, LLC providing Leadership and Facilitation training to Lean Six Sigma Black Belts in all branches of the US Military.

09:00 – 12:00 Financial Management Workshop with Stuart Chan

Private Practice Essentials


Cost: $165. Not included in any registration category

Venue: Torrens Room, National Convention Centre

Tuesday 16 October 2018

Time: 09:00 – 12:00


A refresh on:

Structuring Medical Practices
Understanding the different income streams and alternatives
Understanding the drivers of Income and their cost relationships
Revisit the benefits and process of Budgeting
Benchmarking and Practice Improvement Ideas
Taxes that apply to Medical Practice
Practice Succession Planning







Stuart Chan

BCom, CA, G Dip FP, Cert.IV FMB

Stuart is the Partner of Cutcher & Neale’s Specialist Medical Service Division.  With over 20 years’ experience he provides comprehensive advice to medical practitioners and practice managers, with a particular focus on practice structuring, including growth strategies for medical practices.

He is a regular presenter of training programs for professional organisations including the AMA (NSW), the AAPM and other general and specialist medical associations.

Stuart’s key areas of expertise include:

  • Business planning and tax advice
  • Services to medical practitioners
  • Tax- effective business and investment structuring
  • Practice acquisition and growth strategies
  • Debt restructuring, management and deductibility strategies
  • Estate planning and retirement strategies
  • Budgeting, KPIs and benchmarking your practice

09:00 – 12:00 PracticeHub Workshop with Anna-Maria Gibb, Angela Mason-Lynch and Marianna Kelly

Cost: $165. Not included in any registration category | Free for PracticeHub clients

Venue: Derwent Room, National Convention Centre

Date: Tuesday 16 October 2018

Time: 09:00 – 12:00


Risky Business – how to avoid the pitfalls?

As a modern practice manager, you keep many balls in the air: human resource management, work health and safety, reputation management and patient expectations. That’s in addition to the clinical, business and safety risks you manage.

To keep on top of these challenges so your practice runs smoothly, you need to develop systems that manage these interconnected areas and identify potential risks. The last thing you want is poor patient outcomes, leaving your practice liable for complaints and claims.

In this presentation, the team from PracticeHub will show you how to develop tools and practical strategies to identify the key areas of risk in your practice and manage them.


Using real-world medico-legal case studies and the risk assessment matrix tool, you’ll discover:

  • how to assess the risks and associated risk level (risk likelihood and consequences).
  • how to transfer that assessment to the documentation in the risk register and risk treatment schedule.
  • easy-to-implement risk management strategies.
  • the systems that are instrumental in managing risk exposures.
  • how your risk matrix can change once you implement your risk management strategies, to achieve more positive outcomes for your practice/business.

Whether or not your practice is formally accredited, as a practice manager, you must see yourself as an internal auditor of the practice. If your practice does undertake accreditation, this workshop also covers integrating internal systems to support the accreditation process.

Using an active learning approach with case studies, you’ll gain greater understanding and develop systems and tools that automate the key tasks required to run a practice.


  • Identification of key areas requiring risk management systems
  • Use of risk management matrix
  • The importance of internal controls and developing internal audit programs
  • The tools to make internal auditing simple and effective.

By the end of the session, you will have the practical tools and knowledge you need to apply in your practice.

Already a PracticeHub subscriber? This workshop will increase your knowledge of PracticeHub’s many functions.

Curious about PracticeHub? This session will show you its many features that simplify the demanding work required to set up and maintain your practice’s risk and quality systems. You’ll learn how PracticeHub’s integrated platform helps you stay compliant and up to date with regulations and your daily operations.

This workshop is FREE for PracticeHub clients.
Please contact to obtain your client code.






Anna-Maria is the Senior Product and Operations Manager at PracticeHub. She is a qualified Quality Management Systems Lead Auditor (ISO 9001: 2015), as well as very experienced supporting a range of practice types (GP, dental, ophthalmology, cardiology) through accreditation again the RACGP, NSQHS and Diagnostic Imaging Standards. She regularly present on systems, policies and procedures.

Angela is the Practice Management Specialist for Avant in Practice Hub.

She has extensive experience managing practices of various disciplines and size.

A past State and National AAPM President, Fellow, Life Member & Certified Practice Manager.

She has experience as a Board Member and expert committee member for multiple bodies in healthcare.

Angela is an Accreditation Surveyor and a Medical Practice Assistant trainer and assessor for UNEP, a Registered Nurse with a Post Grad Certificate in Nursing Management, a Diploma in Practice Management and is a Graduate of the Australian Institute of Company Directors.

Angela has a history of commitment to ensuring health care is delivered safely with quality outcomes in a financially viable environment that is a desirable place in which to work.

Marianna Kelly, Senior Risk Advisor, Avant

Marianna has worked within the medical industry for over 30 years. Her experience includes general and midwifery nursing, managing large medical practices, consulting to medical practices including general practice, varying medical specialties, universities, developing dispute systems, mediation services and lecturing in practice management. Marianna has a Masters in Risk Management so she is able to support the theory of risk management with the practical experience of developing strategies to manage the medico-legal road blocks. She is a Fellow member of the Australian Association of Practice Management.

 13:00 – 16:00

 Workshop for Receptionists with Marion McKay

Stand out service by stand out people – healthcare teams leading the way – Workshop for Receptionists 


Cost: $95. Not included in any registration category

Venue: Derwent Room, National Convention Centre

Date: Tuesday 16 October 2018

Time: 13:00 – 16:00



Healthcare and all it offers excites Marion as she gets to work, lead, admire and embrace her work with amazing teams. Working as the meet, greet and go to person of any organisation is never easy.  Our work never seems to go quite as we might plan.  No doubt we have all thought, or said, ‘if we didn’t have patients, we would get our work done!’

In contrast to many professions we as front line support teams who are the face of healthcare, face interesting challenges each day.

With her passion for making change that works, Marion will have all who are able to attend looking at ways to gain balance, erring on the side of working smarter, rather than harder, while offering great service for all people.

Life for Marion offers an interesting mix of light and shade both professionally and personally. Would she change anything? – not a chance! Human Resource Management is a key role she holds with the University of New England Partnerships (UNEP) over many amazing years.  Loving the training and assessor space as well as supporting practices, people and their development, doesn’t get much better than this.

Learning outcomes with this valued added workshop will include:

  • Avoiding privacy stuff and invitations to breach privacy – what do we not know?
  • Communication delivery – planning, engagement, action
  • Being real, being friendly being professional despite all that might be going on
  • Mindsets, habits, behaviour, consequences and outcomes
  • People’s perceptions versus realities – an exploration of self awareness in understanding yourself and others.
  • Competing tasks, mental wellbeing and self-care – this bit is all about you!

 As healthcare teams we become the masters of connection and building welcoming relationships with people.  Our roles, and how well we do what we do, are very much part of the business of people.  Both individually and as a part of a team we have the ability to make a difference in the lives of others: patients; work colleagues; visitors and people we haven’t met yet! When we are unwell or facing daily struggles impacting on our health and wellbeing, the people serving us can make all the difference thanks to you!

Sit tight and hold on to experience Marion’s infectious view of being the best you can be when it comes to care, well being and great service.







Based in Adelaide Marion McKay loves being part of a professional ‘team’ of fine people working in the support of great service and care for our communities.

Meeting healthcare expectations has to be uppermost in our minds if we want to successfully care for the people that cross our paths and those who we are employed to serve.  Marion enjoys a career in service in business leadership; human resource management; community counselling; training and assessing as part of the University of New England Partnerships team – specialising in people leadership.

“It is my privilege in being able to proudly share helpful and supportive strategies, skills and aspects of my work to add to the magical diversity in healthcare and your work.

See you in Canberra!  Marion”

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